Unable to launch after installation

[jiroumu]

After installing (trying both default Program Files (x86) and user dir) I am unable to launch idasen-ui.exe, see errors:

[jiroumu]

Re-checked and saw same issue already mentioned in closed tickets.

[jiroumu]

Thanks for re-opening, I've added my findings under the already closed issue to avoid confusion.

[danieldesrochers]

I assumed that you used the new installer from version 1.3.0
please try this:

• Edit file C:\Users/youruser/.config\idasen-ui\idasen-ui.yaml
• change log_to_file param from 0 to 1
• re-launch to reproduce the error
• browse to where idasen-ui.exe is located
• post here the content of myapp.log (file should be located in the same folder)

[jiroumu]

Sure:

INFO:root:Started
DEBUG:root:Main App created
DEBUG:root:MyForm:init: miniframe created

That's all.

[danieldesrochers]

Mmm... next line should have been:
DEBUG:root:MyForm:init: appicon found

Step1: could you check if you have the file 'appicon.png' in
C:/Program Files (x86)/Idasen Desk Control

Step2: could you try to add Full Control permission to your user for this folder
C:\Program Files (x86)\Idasen Desk Control

Step3: are you launching the app from the auto-created shortcut?
can you make sure that the shortcut start folder is
C:\Program Files (x86)\Idasen Desk Control

[jiroumu]

It's really just the three lines I pasted.

1. It's in the install directory, yes.
2. I installed this instance to my C:\Users\ directory. I checked but I have Full Control in advanced permissions on my user.
3. No, I was launching from idasen-ui.exe in the install directory.

I tried the initial release 1..0..0 in the meantime since this was still a portable install and with this version it only throws the first error 'Failed to execute script idasen-ui', if that somehow helps.

Thanks for taking the time either way.

[lschiemann]

Same problem here. Exactly the same outcome and messages. I tried the same things that you recommended but this produces no other results.

[danieldesrochers]

@lschiemann

Same problem here. Exactly the same outcome and messages. I tried the same things that you recommended but this produces no other results.

If you try this:

• Edit file C:\Users/youruser/.config\idasen-ui\idasen-ui.yaml
• change log_to_file param from 0 to 1
• re-launch to reproduce the error
• browse to where idasen-ui.exe is located
• post here the content of myapp.log (file should be located in the same folder)

[danieldesrochers]

I just changed laptop and got the same issue and finally found a fix.
By default, I did not have permission to execute and write to installation folder.

I am not sure why Python installer needs that but anyway, here how to fix it:

• Click Windows Start menu
• Right click on Command Prompt shortcut -> Plus -> Run as Administrator
• In command prompt window, execute the following command:
  icacls "%ProgramFiles(x86)%\Idasen Desk Control" /grant Users:(OI)(CI)F /T

This will provide full control on Idasen Desk Control installation folder.

[Mathue24]

Hey, just bought an idasen and tested this, same issue as described by the OP. Checked the log and it says the same thing:
INFO:root:Started
DEBUG:root:Main App created
DEBUG:root:MyForm:_init_: miniframe created

Also I've tried the solution that @danieldesrochers mentioned above. No dice.

[Mathue24]

Here's some extra info that might help:

• I'm using a European version of the desk.
• You mention the desk being called "Desk 8638" however mine is called "Desk 2052"
• I've tested the original repo newAM/idasen and after having to manually type the MAC (because the auto-detection didn't work) it works fine.
• To the point mentioned above, the possible reason why auto-detection failed is that the MAC address is actually found in the "Unique Identifier" field in the device info, not the MAC address as seen in the picture below:
  

For now, I'll continue to use newAM/idasen, but hopefully, this gets addressed soon! If you need any additional info I'll gladly provide it.

[danieldesrochers]

Here's some extra info that might help:

• I'm using a European version of the desk.
• You mention the desk being called "Desk 8638" however mine is called "Desk 2052"
• I've tested the original repo newAM/idasen and after having to manually type the MAC (because the auto-detection didn't work) it works fine.
• To the point mentioned above, the possible reason why auto-detection failed is that the MAC address is actually found in the "Unique Identifier" field in the device info, not the MAC address as seen in the picture below:
  

For now, I'll continue to use newAM/idasen, but hopefully, this gets addressed soon! If you need any additional info I'll gladly provide it.

Hello Mathue24,

It's very difficult for me to resolve when not able to reproduce the issue. Since you seems to be techky enough :), you might want to try it directly from the source code:

https://github.com/danieldesrochers/idasen-ui/wiki/How-to-run-idasen-ui-from-source-code

If you ever found the fix, let me know!
Daniel.