Since "Timezone:" looks like a header, quotequail treats it as such, but shouldn't.
body = [
'Begin forwarded message:',
'',
'From: %s <%s>' % (user.full_name, user.email),
'To: x@example.com',
'Subject: New customer',
'',
'Timezone: %s' % user.get('timezone'),
'Team Name: %s' % name,
'Plan: %s' % plan,
'Phone number: %s' % phone_number
]
body = '\n'.join(body)