After you have a basis setup, you can further configure components in the IBM® WebSphere® Connect Voice Gateway for Watson™ architecture to provide additional capabilities.
New to Voice Gateway for Watson? See the Getting started section to quickly get up and running with a self-service agent or agent assistant.
- Set up a SIP trunk - If you tested your setup with a simple SIP client such as Linphone, set up a SIP trunk as part of your final architecture.
- Define your configuration - Using Docker environment variables, you can enable additional capabilities and configure the voice gateway's settings.
- Customize interactions using the API - The Watson API uses state variables to exchange information between the Watson services and your voice gateway. With the API, you can define when to hang up a call or set the hold music to your organization's favorite smooth jazz track.
- Configure real-time transcription - Automatically keep a written record of each conversation by setting up real-time transcription. Use these logs to monitor conversations or to analyze them to fine-tune your Watson services.
- Integrate with a contact center - To cover all your bases, you can give customers a chance to transfer to a live agent by integrating with an existing contact center. Using the API and configuration variables, for example, you can trigger a call transfer if a Watson service is down.
Agent assistants take a little more work to initially set up, so less configuration is needed later.
- Define your configuration - Using the Docker environment variables, you can whitelist certain numbers, define logging levels, and more.
- Configure real-time transcription - As with self-service agents, you can automatically transcribe conversations in real time to keep a written record for monitoring or analysis.