I've been using the bot for a while now and I think these 2 options, as simple as they sound, may be useful.
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Be able to change the Title and Body text. That way we can customize the text and the lenguaje of it.
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Add an extra reaction that allows the ticket user to add other people. This can be replaced, in case the body of the ticket can be changed, that way, we could put the command to add/remove people within it.
Very simple suggestions from the user's point of view. I hope it is something that can be added.