faq.json

[
  {
    "topic": "language",
    "question": "The audio isn't in English, can I change it?",
    "answer": "P-Stream doesn't control any media, some sources may be in the wrong language. Tap the settings cog at the bottom of the player to see stream options. If another audio option isn't avaliable, then select 'video sources' and change the source."
  },
  {
    "topic": "wrong_episode",
    "question": "The episode I’m watching is incorrect, how do I fix it?",
    "answer": "If the wrong episode is displayed, please switch the video source by clicking the settings cog at the bottom of the player and selecting 'video sources'. Note that content is automatically scraped from various sites, so we don’t control the accuracy. The content provided is not controlled by P-Stream."
  },
  {
    "topic": "subtitles_sync",
    "question": "My subtitles aren’t in sync, what should I do?",
    "answer": "First, select the external subtitles option and try a different subtitle file. If none are correct, you can adjust the subtitle delay by clicking “Customize” in the subtitle settings menu. Alternatively, you can upload a .srt subtitle file to be used."
  },
  {
    "topic": "subtitles_disappear",
    "question": "The subtitles disappear or are broken in fullscreen.",
    "answer": "Disable hardware acceleration on your browser to fix this bug."
  },
  {
    "topic": "slow_source",
    "question": "The source I’m using is loading slowly is there a fix?",
    "answer": "Source speed depends entirely on the hosting site. We recommend setting up Febbox, which generally offers faster speeds and a broader selection of content. Setup guide here: https://discord.com/channels/1267558147682205738/1274812948971389008/1345995252510625855"
  },
  {
    "topic": "source_error",
    "question": "The video crashes and says html object not supported or some other error.",
    "answer": "Please copy the debug error so our developers can inspect the issue. In the meantime, try switching sources or set up Febbox, which generally offers faster speeds and a broader selection of content. Setup guide here: https://discord.com/channels/1267558147682205738/1274812948971389008/1345995252510625855"
  },
  {
    "topic": "add_content",
    "question": "Can you add a specific episode or movie?",
    "answer": "Please make a request in the media request channel here: https://discord.com/channels/1267558147682205738/1359951538201694379"
  },
  {
    "topic": "visual_glitches",
    "question": "I’m experiencing visual glitches with my show/movie, what can I do?",
    "answer": "Visual bugs are most often caused by a faulty file upload from the provider. Switching to another source may resolve the issue."
  },
  {
    "topic": "video_quality",
    "question": "The video quality isn’t what I expected, can I get a better version?",
    "answer": "Different sources offer varying quality levels. Try changing sources; the FED API typically provides the widest range of quality options. You'll need to set up Febbox: https://discord.com/channels/1267558147682205738/1274812948971389008/1345995252510625855"
  },
  {
    "topic": "fedapi_status",
    "question": "What is the status of FED API?",
    "answer": "Check https://discord.com/channels/1267558147682205738/1385316685850083471 for up to date server information!"
  },
  {
    "topic": "default_setup",
    "question": "Why is the default setup not recommended? & What is the default setup?",
    "answer": "Default setup relies on community driven proxies which are usually slow. That's why it is not recommended for the best user experience"
  },
  {
    "topic": "proxy",
    "question": "Why do I need the custom proxy? What does it do?",
    "answer": "Using a custom proxy improves scraping reliability, not speed. It also gives access to IMDB trailers, ratings, and rotten tomato scores on the details modal."
  },
  {
    "topic": "extension",
    "question": "Why do I need the extension? What does it do?",
    "answer": "The extension is basically a local proxy, allowing to unlock new high quality sources. It also gives access to IMDB trailers, ratings, and rotten tomato scores on the details modal."
  },
  {
    "topic": "about_extension",
    "question": "Can I learn more about the extension?",
    "answer": "Read more about the extension here: https://discord.com/channels/1267558147682205738/1274812948971389008/1355658009132404907"
  },
  {
    "topic": "extension_download",
    "question": "How can I download the extension? Where can I get it?",
    "answer": "You can go to <https://pstream.mov/onboarding> to install the correct extension for your browser and test it"
  },
  {
    "topic": "febbox/fedapi_setup",
    "question": "How can I setup FED API/Febbox token?",
    "answer": "You can find a detailed guide here https://discord.com/channels/1267558147682205738/1274812948971389008/1345995252510625855"
  },
  {
    "topic": "what_febbox",
    "question": "What is FED API?",
    "answer": "FED API is our private scraper that pulls streams directly from Febbox. Each free Febbox account includes 100 GB/month of unlimited bandwidth, and we use your UI token to scrape content as if you're watching it yourself. Setup is easiest via desktop browser, but mobile instructions are available on our Discord."
  },
  {
    "topic": "extension_safe",
    "question": "Is the extension safe?",
    "answer": "Yes, the extension is safe. Read about it here: <https://rentry.co/htagcrv4> or view the source code: <https://github.com/p-stream/extension>"
  },
  {
    "topic": "open_source",
    "question": "Is P-Stream open source?",
    "answer": "Yes, P-Stream is open source. You can find the repository here: <https://github.com/p-stream/p-stream>"
  },
  {
    "topic": "embed_feature",
    "question": "Is there an embed for P-Stream? How do I use it?",
    "answer": "Yes, P-Stream provides an embed link for its content, which allows you to integrate the video player into other websites. Go to <https://embed.pstream.mov> for more information."
  },
  {
    "topic": "watch_party",
    "question": "Is there a watch together feature?",
    "answer": "Yes, there is a Watch Party feature! You can access it by clicking the settings (cog) icon in the video player and selecting 'Watch Party'."
  },
  {
    "topic": "febbox_slow",
    "question": "Why is FED API lagging or slow? How can I fix it?",
    "answer": "The FED API's speed can sometimes be affected by your geographical region. The best solution is to try changing your region in settings under the connections section and then try again. This often resolves speed issues."
  },
  {
    "topic": "app",
    "question": "Does P-Stream have an app?",
    "answer": "Yes! There's an IOS app released: https://discord.com/channels/1267558147682205738/1267573463325868236/1439409950312108142"
  },
  {
    "topic": "account",
    "question": "How do I make an account?",
    "answer": "Tap 'Sync to Cloud' in the dropdown menu or go to Settings to create and sync a community account."
  },
  {
    "topic": "downloading_content",
    "question": "Is it possible to download content?",
    "answer": "Yes, you can download movies/shows by clicking the settings cog at the bottom of the player and selecting 'Download' option"
  },
  {
    "topic": "tmdb_issue",
    "question": "Site loading issues and TMDB test failures",
    "answer": "Site TMDB test failures often stem from external API connectivity, local network, or DNS. If their ISP might be blocking, advise users to change DNS or set up custom proxy and turn on TMDB proxying there."
  },
  {
    "topic": "black_screen",
    "question": "When I go to pstream.mov the screen is black, what can I do?",
    "answer": "If you see a black screen, you need to manually clear cache. If that doesn't help, wait for a developer to assist."
  },
  {
    "topic": "new_domain",
    "question": "What is the new domain?",
    "answer": "The new domain is pstream.mov , The old one (pstream.org) has expired."
  },
  {
    "topic": "page_down",
    "question": "Is P-Stream down?",
    "answer": "P-Stream is not likely down. Make sure to go to pstream.mov or check https://discord.com/channels/1267558147682205738/1385316685850083471 for more info. Your ISP might be blocking the site, use [1.1.1.1](https://one.one.one.one/) to bypass."
  },
  {
    "topic": "re-ordering_sources",
    "question": "How can I reorder sources? & How can I make a source default?",
    "answer": "Please go to <https://pstream.mov/settings> and enable 'Reorder Sources' option to reorder sources."
  },
  {
    "topic": "re-ordering_embeds",
    "question": "How can I re-order embeds? & How can I make sub source of xprime default?",
    "answer": "Please go to <https://pstream.mov/admin> and enable 'Embed Order Settings' option to reorder embeds.."
  },
  {
    "topic": "stranger_things",
    "question": "Will stranger things season 5 be on P-Stream?",
    "answer": "Please check https://discord.com/channels/1267558147682205738/1267573463325868236/1443046508394975305"
  },
  {
    "topic": "pstream_has_ads",
    "question": "Does P-Stream have ads?",
    "answer": "P-Stream has 1 static ad on the homepage, meaning it doesnt move or interupt your viewing. It can even be hidden!"
  },
  {
    "topic": "support_pstream",
    "question": "Does P-Stream make money? How can I support P-Stream?",
    "answer": "P-Stream is hosted out of pocket, so your contribution is appreciated! ◡̈ Donate here: https://rentry.co/h5mypdfshttps://rentry.co/h5mypdfs"
  },
  {
    "topic": "account_loading",
    "question": "My account wont load, I can't log in.",
    "answer": "We've had to tighten security due to recent DDoS attacks. Please try a VPN like Cloudflare Warp or wait for a developer to assist you."
  }
]