diff --git a/docs/account/my-account/account-management/delete-account.md b/docs/account/my-account/account-management/delete-account.md index 9b413e25d..0466bf156 100644 --- a/docs/account/my-account/account-management/delete-account.md +++ b/docs/account/my-account/account-management/delete-account.md @@ -19,6 +19,10 @@ Accounts can only be deleted by the owner. -:::info -After this confirmation, your account will be deleted within the day. -::: \ No newline at end of file +## FAQ + +### Why am I seeing 'Account is disabled, please contact your administrator' error in Appcircle, how to fix this error? + +If an account is deleted in Appcircle, it is first deactivated for 24 hours. After this period, the account will be permanently deleted. + +During this time, if you try to re-invite the user to an organization or if the user attempts to log in again, they will see the following error message: "Account is disabled, please contact your administrator." To restore access with the same email, please wait 24 hours before re-inviting them. \ No newline at end of file