From 9d3cbadc3bc075c16cd9df68ac43bc7473bfbf38 Mon Sep 17 00:00:00 2001 From: Stacey Salamon Date: Thu, 14 Dec 2023 15:40:06 +0100 Subject: [PATCH] Update billing section --- _redirects | 2 + _toc.yml | 5 +-- docs/platform/concepts/corporate-billing.rst | 35 ++++++++---------- .../concepts/hourly-billing-model.rst | 37 ++++++++++++++++--- docs/platform/concepts/tax-information.rst | 23 ------------ docs/platform/howto/manage-payment-card.rst | 1 - docs/platform/howto/pay-by-bank-transfer.rst | 11 ++++++ docs/platform/howto/update-tax-status.rst | 14 ------- docs/platform/howto/use-billing-groups.rst | 2 +- 9 files changed, 62 insertions(+), 68 deletions(-) delete mode 100644 docs/platform/concepts/tax-information.rst create mode 100644 docs/platform/howto/pay-by-bank-transfer.rst delete mode 100644 docs/platform/howto/update-tax-status.rst diff --git a/_redirects b/_redirects index 4ebe313db2..5bd48b2712 100644 --- a/_redirects +++ b/_redirects @@ -62,6 +62,8 @@ /docs/tutorials /docs/integrations /docs/products/postgresql/reference/list-of-advanced-params /docs/products/postgresql/reference/advanced-params /docs/products/kafka/reference/kstream-data-write-issue https://aiven.io/changelog#06-12-2023 +/docs/platform/howto/update-tax-status /docs/platform/howto/use-billing-groups +/docs/platform/concepts/tax-information /docs/platform/concepts/hourly-billing-model # Moved to https://aiven.io/developer /docs/tools/terraform/reference/cookbook https://aiven.io/developer/terraform diff --git a/_toc.yml b/_toc.yml index 96d1cb1b47..a9b72cf5a5 100644 --- a/_toc.yml +++ b/_toc.yml @@ -34,13 +34,12 @@ entries: title: Billing and payments entries: - file: docs/platform/concepts/hourly-billing-model - - file: docs/platform/concepts/corporate-billing - - file: docs/platform/concepts/tax-information - - file: docs/platform/howto/update-tax-status - file: docs/platform/howto/list-billing title: Payment methods entries: + - file: docs/platform/concepts/corporate-billing - file: docs/platform/howto/manage-payment-card + - file: docs/platform/howto/pay-by-bank-transfer - file: docs/platform/howto/list-marketplace-payments title: Marketplace subscriptions entries: diff --git a/docs/platform/concepts/corporate-billing.rst b/docs/platform/concepts/corporate-billing.rst index 177ec7625a..b569e69e88 100644 --- a/docs/platform/concepts/corporate-billing.rst +++ b/docs/platform/concepts/corporate-billing.rst @@ -1,31 +1,28 @@ -Corporate billing -================= +Payment methods overview +========================= -Everyone has their preferred way of paying for services. At Aiven, we give you the flexibility to pay by credit card or receive invoices for your Aiven services. +Payment methods give you the flexibility to choose how you pay for the charges made to each :doc:`billing group `. Each billing group can have a different payment method, and you can use the same payment method across multiple billing groups. -Credit card payments -""""""""""""""""""""" +Payment cards +"""""""""""""" -The default billing method for all new Aiven customers is credit card. All costs accrued over a calendar month are charged on the first day of the following month. - -Services are billed by the hour. The costs are automatically calculated based on the services running in a project. Each project is charged separately, but the charges for multiple projects can be consolidated by assigning them to a :doc:`billing group `. Likewise, :doc:`organizations ` can have multiple billing groups. +The default billing method for all new Aiven customers is credit card. You :doc:`add a payment card ` and then add it to a billing group. All costs accrued over a calendar month for the projects assigned to the billing group are automatically charged to that payment card on the first day of the following month. Credit card fees -"""""""""""""""""" +................. -The prices listed of our website and in your invoices are inclusive of all credit card and processing fees related to the charges that are visible to us and payable by us. This includes transaction fees with our credit card processor (Stripe) and the fees various card issuers charge from merchants. +The prices on the Aiven website and in your invoices include all credit card and processing fees related to the charges that are visible to and payable by Aiven. This includes transaction fees with the credit card processor, Stripe, and the fees that card issuers charge from merchants. -Some credit card issuers may unfortunately add extra charges on top of the fees charged by us from your cards. The most common such fee is an "international transaction fee" charged by some issuers for all transactions where the native countries of the merchant (in case of us, Finland), processor (in case of us, United States), bank and card are different. The fee may be applied even if the card was charged in the card's default currency (USD). +Some credit card issuers add extra charges on top of these fees. The most common fee is an international transaction fee. Some issuers add this charge for all transactions where the native country of the merchant (for Aiven, Finland) and processor (for Aiven, the United States) bank and card are different. The fee may even be applied if the card was charged in the its default currency (USD). -Such fees are not added by Aiven and are not visible to us or our credit card processor, and we're thus unable to include them in our prices or waive the fees. +These fees are not added by Aiven. They are not visible to Aiven or our credit card processor, so we're unable to include them in our prices or waive them. -Invoice payments -""""""""""""""""" +Bank transfers +""""""""""""""" -We offer corporate billing options for customers who have at least 1,000 USD in monthly recurring revenue (MRR). This corporate billing option provides monthly invoices that are generated at the end of the month based on actual usage. -The invoices for usage are automatically generated by our backend, and a PDF is emailed to the billing email address configured in the Aiven Console. +Customers who have at least 1,000 USD in monthly recurring revenue (MRR) can :doc:`request to pay their invoices by bank transfer `. With this payment method enabled, your billing contacts get monthly invoices in PDF format by email. These invoices are generated at the end of the month based on actual usage. -Prices for Aiven services are always defined in US dollars, but invoices can also be sent in other currencies. Invoices in different currencies are created based on the exchange rates on the date of the invoice: +Prices for Aiven services are always in US dollars, but invoices can also be sent in the following currencies. Invoices in different currencies are created based on the exchange rates on the date of the invoice. * Australian dollars @@ -47,6 +44,4 @@ Prices for Aiven services are always defined in US dollars, but invoices can als * Swedish kronor -* US dollars - -To switch from credit card charges to corporate billing, :doc:`make sure your billing group details and billing email addresses ` are up to date in Aiven. Then, contact sales@Aiven.io to request invoice billing. +* US dollars diff --git a/docs/platform/concepts/hourly-billing-model.rst b/docs/platform/concepts/hourly-billing-model.rst index fb09f94ba1..72fbb6f939 100644 --- a/docs/platform/concepts/hourly-billing-model.rst +++ b/docs/platform/concepts/hourly-billing-model.rst @@ -1,14 +1,15 @@ Billing overview ================= -In the **Billing** section of the `Aiven Console `_, you can manage your :doc:`billing groups `, :doc:`payment cards `, and view and download your invoices. +Super admin and account owners can manage :doc:`billing groups `, :doc:`payment methods `, and view and download invoices in the **Billing** section of the `Aiven Console `_. -To access billing features, you must be a super admin or account owner. Service charges ---------------- -The prices shown in the Aiven console are all-inclusive, meaning that all of the following are included in the hourly service price: +Services are billed by the hour. The costs are automatically calculated based on the services running in a project. Each project is charged separately, but the charges for multiple projects can be consolidated by assigning them to a billing group. + +The prices shown in the Aiven Console are all-inclusive, meaning that all of the following are included in the hourly service price: * Virtual machine costs * Network costs @@ -20,8 +21,32 @@ The prices shown in the Aiven console are all-inclusive, meaning that all of the Use of PrivateLink and additional storage will incur additional costs on top of the hourly service usage rate. -The minimum hourly charge unit is one hour. For example, when you launch an Aiven service and terminate it after 40 minutes, you will be charged for one full hour. Likewise, if you terminate a service after 40.5 hours, you will be charged for 41 hours. +The minimum hourly charge unit is one hour. For example, when you launch an Aiven service and terminate it after 40 minutes, you are charged for one full hour. Likewise, if you terminate a service after 40.5 hours, you will be charged for 41 hours. + +:doc:`Terminating or pausing a service <../howto/pause-from-cli>` will stop the accumulation of new charges immediately. However, the minimum hourly charge unit still applies before the service is terminated or paused. + +Migrating a service to another cloud region or to a different cloud provider does not incur any additional costs. + +Taxes for Aiven services +------------------------- + +Aiven services are provided by Aiven Ltd, a private limited company incorporated in Finland. Aiven's tax status varies by regions. None of the marketed prices include value-added or other taxes. + +European Union +~~~~~~~~~~~~~~~ + +Finnish law requires Aiven to charge a value-added tax for services provided within the European Union (EU). The value-added tax percentage depends on the domicile of the customer. + +For business customers in EU countries other than Finland, we can apply the reverse charge mechanism of 2006/112/EC article 196 when a valid VAT ID :doc:`is added to the billing information ` for a billing group. + +United States +~~~~~~~~~~~~~ + +According to the tax treaty between Finland and the United States (US), no direct tax needs to be withheld from payments by US entities to Aiven. Although a W-8 form is not required to confirm this status, Aiven can provide a W-8BEN-E form describing its status. Contact the sales team at sales@Aiven.io to request one. + +Aiven does charge US sales taxes in several states. The applicability of these taxes depends on various factors, such as the taxability of Aiven services and tax thresholds. -:doc:`Terminating or pausing a service ` will stop the accumulation of new charges immediately. However, please note that the minimum hourly charge unit still applies prior to terminating or pausing a service. +Rest of the world +~~~~~~~~~~~~~~~~~~ -Migrating a service to another cloud region or to a different cloud provider does not incur any additional costs. \ No newline at end of file +No EU value-added tax is applied to services sold outside the EU as described in the Value-Added Tax Act of Finland section 69h. Finland has tax treaties with most countries in the world affirming this status. Aiven reserves the right to charge any taxes required by the customer's local tax legislation. diff --git a/docs/platform/concepts/tax-information.rst b/docs/platform/concepts/tax-information.rst deleted file mode 100644 index 4bf1dbd9d0..0000000000 --- a/docs/platform/concepts/tax-information.rst +++ /dev/null @@ -1,23 +0,0 @@ -Tax information for Aiven services -==================================== - -Aiven services are provided by Aiven Ltd, a private limited company incorporated in Finland. This article describes our tax status in different jurisdictions. None of our marketed prices include value-added or other taxes. - -European Union ---------------- - -Finnish law requires Aiven to charge a value-added tax for services provided within the European Union (EU). The value-added tax percentage depends on the domicile of the customer. - -For business customers in EU countries other than Finland, we can apply the reverse charge mechanism of 2006/112/EC article 196 when a valid VAT ID :doc:`is added to the billing information ` for a billing group. - -United States --------------- - -According to the tax treaty between Finland and the United States (US), no direct tax needs to be withheld from payments by US entities to Aiven. Although a W-8 form is not required to confirm this status, we're happy to provide a W-8BEN-E form describing Aiven's status. Contact the sales team at sales@Aiven.io to request one. - -Aiven does charge US sales taxes in several states in the US. The applicability of these taxes depends on various factors, such as the taxability of Aiven services, tax thresholds, amongst others. - -Rest of the world ------------------- - -No EU value-added tax is applied to services sold outside the EU as described in the Value-Added Tax Act of Finland section 69h. Finland has tax treaties with most countries in the world affirming this status. Aiven reserves the right to charge any necessary taxes - similar to US sales taxes - depending on the local tax legislation of the customer. diff --git a/docs/platform/howto/manage-payment-card.rst b/docs/platform/howto/manage-payment-card.rst index da3413e87f..eabde8af5a 100644 --- a/docs/platform/howto/manage-payment-card.rst +++ b/docs/platform/howto/manage-payment-card.rst @@ -6,7 +6,6 @@ You can add a payment card to your organization and use it as the payment method Add a payment card ~~~~~~~~~~~~~~~~~~~~ -To add a payment card in the `Aiven Console `_: #. Click **Billing**. #. Click **Payment methods**. diff --git a/docs/platform/howto/pay-by-bank-transfer.rst b/docs/platform/howto/pay-by-bank-transfer.rst new file mode 100644 index 0000000000..82064e9107 --- /dev/null +++ b/docs/platform/howto/pay-by-bank-transfer.rst @@ -0,0 +1,11 @@ +Pay by bank transfer +===================== + +Customers with at least 1,000 USD in monthly recurring revenue can make payments by bank transfers. You can request this payment method be enabled for your organization in the `Aiven Console `_: + +#. Click **Billing**. +#. Click **Payment methods**. +#. On the **Bank transfers** tab, click **Contact sales**. +#. Enter the billing information for your company and click **Send request**. + +After the bank transfers payment method is enabled, you can use it as the payment method for one or more billing groups. \ No newline at end of file diff --git a/docs/platform/howto/update-tax-status.rst b/docs/platform/howto/update-tax-status.rst deleted file mode 100644 index 1a73ffe119..0000000000 --- a/docs/platform/howto/update-tax-status.rst +++ /dev/null @@ -1,14 +0,0 @@ -Update your tax status -====================== - -You can add your VAT ID in the billing information in the `Aiven Console `_: - -#. Click **Billing**. -#. Click **Billing groups**. -#. Select the billing group that you want to update. -#. Click **Billing information**. -#. In the **Billing details** section, click **Edit**. -#. Enter your **VAT ID** and click **Save**. - -You can change also the billing address by clicking **Edit** in the **Company details** section. Once the billing country has been updated, it will be used in all future invoices. -Billing estimates are updated approximately once an hour, so it may take up to an hour for the new tax status to become visible on the invoice estimates. diff --git a/docs/platform/howto/use-billing-groups.rst b/docs/platform/howto/use-billing-groups.rst index 1ad14de6e3..a0c5bece34 100644 --- a/docs/platform/howto/use-billing-groups.rst +++ b/docs/platform/howto/use-billing-groups.rst @@ -15,7 +15,7 @@ Rename billing groups Update your billing information """""""""""""""""""""""""""""""" -To change the payment card, address, billing contacts, or other billing details: +To change the payment card, billing address, billing contacts, VAT ID, or other billing details: #. Select the name of the billing group that you want to update.