This repository was archived by the owner on Jan 29, 2024. It is now read-only.
This repository was archived by the owner on Jan 29, 2024. It is now read-only.
Add new page on troubleshooting Redis connection issues #1985
Description
Off the back of a long, ongoing issue with Bank Jago and their Redis service, further investigations were carried out in relation to Redis connections being dropped. The investigations in question were carried out here: https://aiven.atlassian.net/browse/OPS-4106
Findings:
- The connections were getting closed because they were classed as 'idle' as no payload was being sent along to keep the connection alive.
- This was discovered after debug logging had been enabled for the service
- This was an advanced config setting the client needed to change (redis_timeout Aiven ) to increase timeout value or remove it completely
Next step:
- Create a public facing help article to share these learnings
Related Jira: https://aiven.atlassian.net/browse/SUP-689