Identity.getExperienceCloudId() is giving general.callback.timeout promise rejection.

[aviral1518]

Prerequisites

• This is not a Security Disclosure, otherwise please follow the guidelines in Security Policy.
• I have searched in this repository's issues to see if it has already been reported.
• I have updated to the latest released version of the SDK and the issue still persists.

Bug summary

I am getting this promise rejection when I try to run Identity.getExperienceCloudId(). It is giving this below general.callback.timeout promise rejection.

I am using these below package dependencies

"@adobe/react-native-aepassurance": "^7.0.0",
"@adobe/react-native-aepcore": "^7.0.0",
"@adobe/react-native-aepedge": "^7.0.0",
"@adobe/react-native-aepedgeconsent": "^7.0.0",
"@adobe/react-native-aepedgeidentity": "^7.0.0",
"@adobe/react-native-aeptarget": "^7.0.0"

This is how I implement

`
import {
MobileCore,
LogLevel,
PrivacyStatus,
Identity,
} from '@adobe/react-native-aepcore';

  Identity.getExperienceCloudId().then(cloudId => {
    console.log('AdobeExperienceSDK: CloudID = ' + cloudId);
  });

`

Looking forward to hear form you ASAP.
Thanks.

Environment

System:
OS: macOS 15.3.2
CPU: (11) x64 Apple M3 Pro
Memory: 70.63 MB / 18.00 GB
Shell:
version: "5.9"
path: /bin/zsh
Binaries:
Node:
version: 20.16.0
path: ~/.nvm/versions/node/v20.16.0/bin/node
Yarn:
version: 1.22.22
path: /opt/homebrew/bin/yarn
npm:
version: 10.8.1
path: ~/.nvm/versions/node/v20.16.0/bin/npm
Watchman:
version: 2025.03.10.00
path: /opt/homebrew/bin/watchman
Managers:
CocoaPods:
version: 1.16.2
path: /opt/homebrew/bin/pod
SDKs:
iOS SDK:
Platforms:
- DriverKit 24.1
- iOS 18.1
- macOS 15.1
- tvOS 18.1
- visionOS 2.1
- watchOS 11.1
Android SDK:
API Levels:
- "28"
- "29"
- "30"
- "34"
- "35"
Build Tools:
- 30.0.2
- 30.0.3
- 33.0.1
- 34.0.0
- 35.0.0
System Images:
- android-30 | Intel x86_64 Atom
- android-35 | Google Play ARM 64 v8a
Android NDK: Not Found
IDEs:
Android Studio: 2024.1 AI-241.15989.150.2411.11948838
Xcode:
version: 16.1/16B40
path: /usr/bin/xcodebuild
Languages:
Java:
version: 17.0.11
path: /usr/bin/javac
Ruby:
version: 3.4.1
path: /opt/homebrew/opt/ruby/bin/ruby
npmPackages:
"@react-native-community/cli": Not Found
react:
installed: 18.3.1
wanted: 18.3.1
react-native:
installed: 0.75.4
wanted: 0.75.4
react-native-macos: Not Found
npmGlobalPackages:
"react-native": Not Found
Android:
hermesEnabled: true
newArchEnabled: true
iOS:
hermesEnabled: Not found
newArchEnabled: false

Dependecies

"@adobe/react-native-aepassurance": "^7.0.0",
"@adobe/react-native-aepcore": "^7.0.0",
"@adobe/react-native-aepedge": "^7.0.0",
"@adobe/react-native-aepedgeconsent": "^7.0.0",
"@adobe/react-native-aepedgeidentity": "^7.0.0",
"@adobe/react-native-aeptarget": "^7.0.0"

Steps to reproduce

I call this Identity.getExperienceCloudId() to get ECID.

Current behavior

It is returning me the promise rejection general.timeout

Identity.getExperienceCloudId().then(cloudId => { console.log('AdobeExperienceSDK: CloudID = ' + cloudId); });

Expected behavior

It should be returning me the ECID

Identity.getExperienceCloudId().then(cloudId => { console.log('AdobeExperienceSDK: CloudID = ' + cloudId); });

Anything else?

I implemented it like this

`import {
MobileCore,
LogLevel,
PrivacyStatus,
Identity,
} from '@adobe/react-native-aepcore';
import {Edge} from '@adobe/react-native-aepedge';
import {crashlyticsLog} from '../firebase/plugins/crashlytics/firebaseCrashlytics';
import {Assurance} from '@adobe/react-native-aepassurance';
import {Consent} from '@adobe/react-native-aepedgeconsent';

export default class AnalyticsManager {

updatePrivacyStatusForAdobeCore(status: boolean) {
try {
// Update Privacy Status For Adobe Core
const privacyStatus = status
? PrivacyStatus.OPT_IN
: PrivacyStatus.OPT_OUT;
MobileCore.setPrivacyStatus(privacyStatus);
} catch (error) {
crashlyticsLog('error updating privacy status of adobe core:', error);
}
}

async setIntialConfig(appId: string) {
console.log('appId-->', appId);
const initOptions = {
appId: appId,
lifecycleAutomaticTrackingEnabled: true,
// lifecycleAdditionalContextData: {contextDataKey: 'contextDataValue'},
};
try {
MobileCore.setLogLevel(LogLevel.VERBOSE);
// MobileCore.initializeWithAppId(appId);
MobileCore.initialize(initOptions)
.then(() => {
console.log('AdobeExperienceSDK: AEP SDK Initialized');
})
.catch(error => {
crashlyticsLog(
'AdobeExperienceSDK: AEP SDK Initialization error:',
error,
);
});

  this.updatePrivacyStatusForAdobeCore(true);

  const consents: {[keys: string]: unknown} = {
    consents: {collect: {val: 'y'}},
  };
  Consent.update(consents);

  Edge.getLocationHint().then(hint =>
    console.log('AdobeExperienceSDK: location hint = ' + hint),
  );

  Identity.extensionVersion().then(version =>
    console.log('AdobeExperienceSDK: Identity version: ' + version),
  );

  Identity.getUrlVariables().then(urlVariables =>
    console.log('AdobeExperienceSDK: UrlVariables = ' + urlVariables),
  );

  Identity.getIdentifiers().then(identifiers =>
    console.log('AdobeExperienceSDK: Identifiers = ' + identifiers),
  );

  Identity.getExperienceCloudId().then(cloudId => {
    console.log('AdobeExperienceSDK: CloudID = ' + cloudId);
  });

    Assurance.extensionVersion().then(e => {
      console.log('Adobe Assurance Started: version ', e);
    });

    Assurance.startSession(
      'https://tractorsupply.com?adb_validation_sessionid=e81ccf69-39a6-4fcb-972f-d1fab5f5a95e',
    );
} catch (error) {
  crashlyticsLog(
    'AdobeExperienceSDK: setIntialConfig function error:',
    error,
  );
}

}
}
`

Please let me know if I am missing anything else or what am I doing wrong in this ?

Also, MobileCore.initialize(initOptions) is returning me a successful log.

And I tried to find logs in logcat and I found this. Might help you out to find the root cause of this issue.

2025-03-29 04:10:09.359 31238-31634 AdobeExperienceSDK com.fieldrepapp_v1 D MobileCore/EventHub - Created pending STANDARD shared state for extension "com.adobe.module.configuration" with version 66 2025-03-29 04:10:09.359 31238-1143 AdobeExperienceSDK com.fieldrepapp_v1 D Identity/IdentityExtension - Cannot sync identifiers, waiting for configuration with valid 'experienceCloud.org' value. 2025-03-29 04:10:09.360 31238-1139 AdobeExperienceSDK com.fieldrepapp_v1 D EdgeIdentity/IdentityState - On bootup direct Identity extension is registered, waiting for its state change. 2025-03-29 04:10:09.365 31238-1176 AdobeExperienceSDK com.fieldrepapp_v1 D Services/HttpConnectionHandler - Connecting to URL https://assets.adobedtm.com/913fc44e579c/54197e3a65d7/launch-4073a728cfe9-development.json (GET) 2025-03-29 04:10:09.380 31238-1176 AdobeExperienceSDK com.fieldrepapp_v1 D Configuration/ConfigurationDownloader - Download result :404 2025-03-29 04:10:09.380 31238-1176 AdobeExperienceSDK com.fieldrepapp_v1 W Services/HttpConnection - Could not get the input stream. (java.io.FileNotFoundException: https://assets.adobedtm.com/913fc44e579c/54197e3a65d7/launch-4073a728cfe9-development.json) 2025-03-29 04:10:09.380 31238-1176 AdobeExperienceSDK com.fieldrepapp_v1 V Configuration/Configuration - Failed to download configuration. Applying Will retry download. 2025-03-29 04:10:09.381 31238-31634 AdobeExperienceSDK com.fieldrepapp_v1 D MobileCore/EventHub - Resolved pending STANDARD shared state for "com.adobe.module.configuration" and version 66 with data { "global.privacy": "optedin" } 2025-03-29 04:10:09.381 31238-31634 AdobeExperienceSDK com.fieldrepapp_v1 D MobileCore/EventHub - Dispatching Event #67 - ({ class: Event, name: Shared state change, uniqueIdentifier: c8a3954e-e1ea-4f80-84f5-4778226ba05e, source: com.adobe.eventSource.sharedState, type: com.adobe.eventType.hub, responseId: null, parentId: null, timestamp: 1743201609381, data: { "stateowner": "com.adobe.module.configuration" }, mask: null, })

D Identity/IdentityExtension - Cannot sync identifiers, waiting for configuration with valid 'experienceCloud.org' value.

[addb]

Hi @aviral1518,

The getExperienceCloudId method will return a timeout error if it cannot retrieve the ECID within the specified timeout period. This typically occurs when the method is invoked during SDK initialization and the configuration has not yet been downloaded, preventing the API from executing successfully.

To handle this, you should catch the promise error and implement a retry mechanism—either retry until the ECID becomes available or for a predefined number of attempts before giving up. In most cases, the ECID should be successfully returned in the subsequent retry if not in the initial call.

Thanks,
Arjun

[addb]

@aviral1518
Additional info: The logs you sent has a log saying waiting for configuration with valid 'experienceCloud.org' which is required for the SDK. If SDK doesn't receive the valid configuration ECID will not generated and thus returned. Please verify your configuration is valid and set up correctly.

[emdobrin]

@aviral1518 was this issue resolved on your end with the guidance from Arjun? Please let us know if we can close this issue or you still need help.