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When an item is missing for a pickup they will usually mark it missing or retarget the hold which prevents rescheduling. This usually isn't a big problem except when certain staff make a mess by accident.
Some options that I can think of:
- Have staff redo the hold. Not sure I'd trust this to get done.
- Have a process that cleans up missing appointments (completed = 2) after X days, probably at least a couple. Staff don't always mark the item missing in evg right away. I'm sure some don't get marked at all. Want to avoid the same missing copy being scheduled multiple times.
- Have the form compare capture date with the pickupDate. If capture_time is after pickupDate then we can presume the hold was reset and it can be scheduled over the previous pickup.
The third choice would probably handle some other edge cases where staff reset a hold but adds some complexity to the setup and might introduce an edge case I'm not thinking of.
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