Win11 cannot be opened after update

[Sika-Liu]

After win11 is updated to 27802.1000, the software cannot be opened and can be used normally before updating. How to solve this?

[gileli121]

Hello, I checked, and this is a Windows Insider build.
These builds may be less stable, so the issue could be a bug in this Windows version.
Do you have similar issue with other apps after the update?

Currently, I can't check it myself.
Can you try uninstalling the app and then reinstalling it via the Microsoft Store?

Also, how was it installed before—did you install it from the Microsoft Store?

Please try what I suggested, just in case it's a glitch that might be resolved by reinstalling.

Thanks for the report!

[Sika-Liu]

Yes, choosing "Power Saving" or "High Performance" can solve this problem.

[gileli121]

Nice!

It was a smart guess because I know what that DLL file is related to and what it does. So, it seemed very logical to me that switching the graphics card might prevent this issue from happening.

It seems that was correct.

Glad I could help. I wonder if Microsoft is aware of the issue. I guess and hope they are.

[gileli121]

I looked again at the picture you sent. From the image, it's clear that you have an unusual graphics card called VMware SVGA 3D.
VMware is a virtual machine software.

Anyway, this is not a standard graphics card and definitely not something found in a regular computer.
And now we understand that switching the graphics card solved the problem.

Whatever the issue is, it seems to be related more to VMware (assuming I'm right that it's from VMware. I'd be very surprised if it's not) and not to Windows itself.

It's probably not something expected to happen on a regular computer (with standard graphics cards like Intel, AMD, NVIDIA).
So, I'm less worried about a scenario where, after a Windows update, the software suddenly stops working for many people.
It also might explain why, until now, only you reported this issue.

As for using it from VMware — I tested this Windows build on VMware myself, and it worked fine. You may need to double-check how you're running it in VMware. I enabled graphics acceleration. Probably the way graphics acceleration works on your VMware is different.

[Sika-Liu]

No, this screenshot is an instructional demo from this video, “https://www.youtube.com/watch?v=oIsM1nAa6u0”, not my device, I'm using Intel(R) UHD Graphics and NVIDIA GeForce GTX 1650

[gileli121]

@Sika-Liu
I forgot to update you—Microsoft has fixed it.
You can see the details here: https://youtu.be/6jpTfCKRXBs?si=w5Vl8Tj7cSx8TjFP&t=91
The link starts at 1:31, where the fix is mentioned.