Describe the bug
Provider interface: If a page is accidentally closed or there is a need to go to another page, and/or refresh, login process is to be done on the same device again
To Reproduce
Login (tested as a provider on web but clients have also reported a similar issue)
Go to any other page on the web app after login in (e.g. Activity history)
Leave the tab/window, to go to another website
Return to the open usupport browser tab/window (before the inactivity timeout expires)
Click on another usupport page (continue browsing as usual) or refresh the page you left open.
Expected behavior
Users should not be required to log in again unless the inactivity time out has expired.
Screenshots
None.
Desktop (please complete the following information):
- OS: MacOS, Windows
- Browser: Chrome,Safari
Smartphone (please complete the following information):
No
Additional context
Add any other context about the problem here.
Describe the bug
Provider interface: If a page is accidentally closed or there is a need to go to another page, and/or refresh, login process is to be done on the same device again
To Reproduce
Login (tested as a provider on web but clients have also reported a similar issue)
Go to any other page on the web app after login in (e.g. Activity history)
Leave the tab/window, to go to another website
Return to the open usupport browser tab/window (before the inactivity timeout expires)
Click on another usupport page (continue browsing as usual) or refresh the page you left open.
Expected behavior
Users should not be required to log in again unless the inactivity time out has expired.
Screenshots
None.
Desktop (please complete the following information):
Smartphone (please complete the following information):
No
Additional context
Add any other context about the problem here.