Raid event {user} uses displayName instead of login ID, causing /shoutout {user} to fail for users with non-ASCII names (e.g., Chinese display names)

[k2210000]

Hello StreamElements team,

I would like to report an issue related to how the {user} variable is handled in Raid events.

Currently, the {user} field in raid events appears to use displayName, and not the user's Twitch login (account ID).
When using {user} to perform /shoutout {user}, this works fine for users with English or ASCII usernames.
However, for users with non-ASCII displayName (such as Chinese names), the generated /shoutout {user} command fails to execute properly in Twitch chat.

This is because:

displayName can contain non-ASCII characters.

Twitch's /shoutout command requires the login ID, not the display name.

Applying .toLowerCase() on displayName has no effect on Chinese or other non-Latin characters, causing the command to fail.

When a user raids the channel:

displayName: 你有感覺嗎

login: cute_phantom

What is currently generated:

/shoutout 你有感覺嗎

→ Twitch chat does not recognize this command correctly.

What should be generated:

/shoutout cute_phantom

→ This works properly because Twitch identifies users by login ID.

Suggested Solution
Please update the {user} field in raid event handling to use the user's login (account ID) instead of displayName.
This would ensure that /shoutout {user} works reliably for all users, including those with non-English or non-ASCII names.

If maintaining backward compatibility is a concern, you might consider introducing a new variable, such as {user_login}, specifically for commands that require a safe, ASCII-compatible ID.

Thank you very much for your hard work on StreamElements!
I hope this feedback helps improve the platform for global users.
Looking forward to your response!