Doesn’t log in

[AnastasiiaChepinska]

Nothing changes in the fitbit app after logging in in the prompted page (((

[RyanChomistek]

Are you using ios or android?

[RyanChomistek]

Ok can confirm there's an issue here that I wasn't seeing in debug builds

[RyanChomistek]

So right now I can't tell why this this a problem on the ship build.

I was able to log in after trying to do it a couple times.

[RyanChomistek]

@AnastasiiaChepinska what kind of account are you using to login. I noticed that when I use my personal outlook account it works, but if I use my work account it does not.

I think I need to go through some extra hoops for enterprise accounts

[RyanChomistek]

I am also seeing an issue if you have a non work account that you might have to try to log in a few times.

As a work around it looks like if you try to log in a couple times it will grab one of them.

Unfortunately this only shows up when I grab the app from the store (which means I don't get debug information), so I don't really know why its failing

[RyanChomistek]

I uploaded what I think might be a fix, although from my experience it takes fitbit about ~2 weeks to review updates, so it might be a while before I can test if this fixed it

[mcfarlanesj]

I'm using an Ionic, and have the To-Do app on Android; getting this error message when trying to log in:

"Request Id: 39d406d8-f3cc-4f25-b5a5-e2aec4777300
Correlation Id: b1858c39-2b5b-4944-bc62-79903de96275
Timestamp: 2020-04-14T16:48:10Z
Message: AADSTS50020: User account 'm**********@live.com' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'f44b1140-bc5e-48c6-8dc0-5cf5a53c0e34'(Microsoft Edge) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account."