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Bug: Redirect to FAQ search after closing ticket when inserting FAQ via AgentTicketCompose #48

@KhalilHamada-OTOBO

Description

@KhalilHamada-OTOBO

We noticed an unexpected behavior when working with the AgentTicketCompose action and the FAQ integration.

Steps to reproduce:

  1. Open a ticket.

  2. Use AgentTicketCompose.

  3. Use the FAQ option and perform a search.

  4. Insert one or more FAQ articles into the message and Close the ticket..

After closing the ticket, the system automatically redirects to the FAQ search view:

http://localhost/otobo/index.pl?Action=AgentFAQSearchSmall;Subaction=Search;Profile=last-search;SortBy=FAQID;OrderBy=Down;TakeLastSearch=1;StartHit=1;Nav=None

Expected behavior:
After closing the ticket, the user should be redirected back to the ticket overview.

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