cdp.ttl

@prefix : <http://ricontology.com/cdp> .
@prefix dct: <http://purl.org/dc/terms/> .
@prefix owl: <http://www.w3.org/2002/07/owl#> .
@prefix rdf: <http://www.w3.org/1999/02/22-rdf-syntax-ns#> .
@prefix xml: <http://www.w3.org/XML/1998/namespace> .
@prefix xsd: <http://www.w3.org/2001/XMLSchema#> .
@prefix rdfs: <http://www.w3.org/2000/01/rdf-schema#> .
@prefix skos: <http://www.w3.org/2004/02/skos/core#> .
@prefix lkif-expression: <http://www.estrellaproject.org/lkif-core/expression.owl#> .
@prefix cpannotationschema: <http://www.ontologydesignpatterns.org/schemas/cpannotationschema.owl#> .

<http://ricontology.com/cdp> a owl:Ontology ;
	owl:imports <http://www.ontologydesignpatterns.org/schemas/cpannotationschema.owl> ;
	dct:contibutor "Victor Rodriguez" ;
	cpannotationschema:hasIntent "To represent the core constituents of a complaint" ;
	cpannotationschema:coversRequirements "What is the claim of the complainant?" , "Which facts happened in 'this' date or in 'this' place?" ;
	dct:creator "Cristiana Santos" ;
	dct:contibutor "Pompeu Casanovas" ;
	dct:rights "This ontology is distributed under a Creative Commons CC-BY 4.0 license - https://creativecommons.org/licenses/by/4.0/" ;
	dct:contibutor "Cedric Pruski" ;
	cpannotationschema:coversRequirements "Who is involved in this complaint?" ;
	dct:contibutor "Leon van der Torre" ;
	dct:title "Complaint Design Pattern" ;
	cpannotationschema:coversRequirements "Who is the complaint recipient?" ;
	dct:license <http://purl.org/NET/rdflicense/cc-by4.0> ;
	cpannotationschema:coversRequirements "What motivates the complaint?" ;
	cpannotationschema:hasConsequences "Heterogeneous models for complaints can be aligned to this pattern, which then acts as a semantic facade to different complaint management applications (such as complaint handling process, customer complaint management, customer relation management)" ;
	cpannotationschema:coversRequirements "Which facts describe the complaint?" ;
	cpannotationschema:scenarios "A complaint refers to the narrated facts of an agent, grounded with motive and a request, through a specific medium (used to generate the complaint document), where evidence may support the facts." ;
	cpannotationschema:coversRequirements "What evidences are used to prove the narrated fact?" ;
	dct:contibutor "Marcos Da Silveira" ;
	cpannotationschema:coversRequirements "Which medium was used to express the complaint?" ;
	dct:date "2016-04-24" .
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# #    Annotation properties
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# http://purl.org/dc/terms/contibutor

dct:contibutor a owl:AnnotationProperty .
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# http://purl.org/dc/terms/creator

dct:creator a owl:AnnotationProperty .
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# http://purl.org/dc/terms/date

dct:date a owl:AnnotationProperty .
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# http://purl.org/dc/terms/license

dct:license a owl:AnnotationProperty .
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# http://purl.org/dc/terms/rights

dct:rights a owl:AnnotationProperty .
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# http://purl.org/dc/terms/title

dct:title a owl:AnnotationProperty .
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# http://www.w3.org/2004/02/skos/core#closeMatch

skos:closeMatch a owl:AnnotationProperty .
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# http://www.w3.org/2004/02/skos/core#relatedMatch

skos:relatedMatch a owl:AnnotationProperty .
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# #################################################################
# #
# #    Object Properties
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# #################################################################
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# http://ricontology.com/cdpaddressedTo

<http://ricontology.com/cdpaddressedTo> a owl:ObjectProperty ;
	rdfs:domain <http://ricontology.com/cdpComplaint> ;
	rdfs:range <http://ricontology.com/cdpAgent> ;
	rdfs:comment "The property describing the Agent Recipient of the Complaint or the Agent Recipient of the Request" ;
	rdfs:label "addressed to" .
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# http://ricontology.com/cdpbasedOn

<http://ricontology.com/cdpbasedOn> a owl:ObjectProperty ;
	rdfs:domain <http://ricontology.com/cdpComplaint> ;
	rdfs:range <http://ricontology.com/cdpFact> ;
	rdfs:comment "The property declaring the Facts that are the base of a Complaint." ;
	rdfs:label "based on" .
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# http://ricontology.com/cdpexpressedIn

<http://ricontology.com/cdpexpressedIn> a owl:ObjectProperty ;
	rdfs:domain <http://ricontology.com/cdpComplaint> ;
	rdfs:range <http://ricontology.com/cdpMedium> ;
	rdfs:comment "The property that declares by which Medium the Complaint is expressed." ;
	rdfs:label "expressed in" .
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# http://ricontology.com/cdphasThirdParty

<http://ricontology.com/cdphasThirdParty> a owl:ObjectProperty ;
	rdfs:domain <http://ricontology.com/cdpComplaint> ;
	rdfs:range <http://ricontology.com/cdpAgent> ;
	rdfs:comment "Property describing agents which are third parties in a complaint" ;
	rdfs:label "has third party" .
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# http://ricontology.com/cdphas_complaint_motivation

<http://ricontology.com/cdphas_complaint_motivation> a owl:ObjectProperty ;
	rdfs:domain <http://ricontology.com/cdpComplaint> ;
	rdfs:range <http://ricontology.com/cdpMotivation> ;
	rdfs:comment "The relation expressing the Motivation of a Complaint." ;
	rdfs:label "has complaint motivation" .
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# http://ricontology.com/cdpjustifiedBy

<http://ricontology.com/cdpjustifiedBy> a owl:ObjectProperty ;
	rdfs:domain <http://ricontology.com/cdpMotivation> ;
	rdfs:range <http://ricontology.com/cdpFact> ;
	rdfs:comment "Expresses the relation between the Motivation and the Fact(s)." ;
	rdfs:label "justified by" .
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# http://ricontology.com/cdpmadeBy

<http://ricontology.com/cdpmadeBy> a owl:ObjectProperty ;
	rdfs:domain <http://ricontology.com/cdpComplaint> ;
	rdfs:range <http://ricontology.com/cdpAgent> ;
	rdfs:comment "The property relating the Complaint and Request to an Agent. A complaint and a request are made by an agent." ;
	rdfs:label "made by" .
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# http://ricontology.com/cdppart_of

<http://ricontology.com/cdppart_of> a owl:ObjectProperty ;
	rdfs:domain <http://ricontology.com/cdpRequest> ;
	rdfs:range <http://ricontology.com/cdpComplaint> ;
	rdfs:comment "A request can only exist if a complain exist" ;
	rdfs:label "part of" .
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# http://ricontology.com/cdpsupportedBy

<http://ricontology.com/cdpsupportedBy> a owl:ObjectProperty ;
	rdfs:domain <http://ricontology.com/cdpFact> ;
	rdfs:range <http://ricontology.com/cdpEvidence> ;
	rdfs:comment "The object property stating that a Fact is supported by an Evidence." ;
	rdfs:label "supported by" .
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# http://ricontology.com/cdp#playsRole

<http://ricontology.com/cdp#playsRole> a owl:ObjectProperty ;
	rdfs:domain <http://ricontology.com/cdpAgent> ;
	rdfs:range <http://ricontology.com/cdp#Role> ;
	rdfs:comment "playes a Role in the sense of Agents' roles" ;
	rdfs:label "playes Role" .
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# #    Data properties
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# http://ricontology.com/cdphasSpace

<http://ricontology.com/cdphasSpace> a owl:DatatypeProperty ;
	rdfs:domain _:genid1 .

_:genid1 a owl:Class ;
	owl:unionOf _:genid6 .

_:genid6 a rdf:List ;
	rdf:first <http://ricontology.com/cdpComplaint> ;
	rdf:rest _:genid5 .

_:genid5 a rdf:List ;
	rdf:first <http://ricontology.com/cdpEvidence> ;
	rdf:rest _:genid4 .

_:genid4 a rdf:List ;
	rdf:first <http://ricontology.com/cdpFact> ;
	rdf:rest _:genid3 .

_:genid3 a rdf:List ;
	rdf:first <http://ricontology.com/cdpMotivation> ;
	rdf:rest _:genid2 .

_:genid2 a rdf:List ;
	rdf:first <http://ricontology.com/cdpRequest> ;
	rdf:rest rdf:nil .

<http://ricontology.com/cdphasSpace> rdfs:comment "Another ODP (Place) can be used to express in more detail space related values, but the link with this ODP is out of the scope of CDP and may depend on each application case." , """It allow the description of a place used as reference to Complaint, Evidence, Fact, Motivation, or Request.
Complaint: It is related to the place where the complaint was registered (in a midia)
Evidence: It refers to the place related to the evidences
Fact: It is related to the place where the fact was observed
Motivation; It refers to the place where the fact motivated the complaint
Request: It refers to the place were the request is requered to be executed""" .
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# http://ricontology.com/cdphasStampTime

<http://ricontology.com/cdphasStampTime> a owl:DatatypeProperty ;
	rdfs:domain _:genid7 .

_:genid7 a owl:Class ;
	owl:unionOf _:genid12 .

_:genid12 a rdf:List ;
	rdf:first <http://ricontology.com/cdpComplaint> ;
	rdf:rest _:genid11 .

_:genid11 a rdf:List ;
	rdf:first <http://ricontology.com/cdpEvidence> ;
	rdf:rest _:genid10 .

_:genid10 a rdf:List ;
	rdf:first <http://ricontology.com/cdpFact> ;
	rdf:rest _:genid9 .

_:genid9 a rdf:List ;
	rdf:first <http://ricontology.com/cdpMotivation> ;
	rdf:rest _:genid8 .

_:genid8 a rdf:List ;
	rdf:first <http://ricontology.com/cdpRequest> ;
	rdf:rest rdf:nil .

<http://ricontology.com/cdphasStampTime> rdfs:range xsd:dateTimeStamp ;
	rdfs:comment """This property is related to the time which a complaint, evidence, fact, motivation or request was declared or referenced. Complaint: It is related to the complaint date
Evidence: It refers to the date of presentation of evidences
Fact: It is related to the date of description of the fact
Motivation; It refers to the date of a decision to make a complaint
Request: It refers to the date of the request""" .
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# http://ricontology.com/cdphasTimeOccurrence

<http://ricontology.com/cdphasTimeOccurrence> a owl:DatatypeProperty ;
	rdfs:domain _:genid13 .

_:genid13 a owl:Class ;
	owl:unionOf _:genid18 .

_:genid18 a rdf:List ;
	rdf:first <http://ricontology.com/cdpComplaint> ;
	rdf:rest _:genid17 .

_:genid17 a rdf:List ;
	rdf:first <http://ricontology.com/cdpEvidence> ;
	rdf:rest _:genid16 .

_:genid16 a rdf:List ;
	rdf:first <http://ricontology.com/cdpFact> ;
	rdf:rest _:genid15 .

_:genid15 a rdf:List ;
	rdf:first <http://ricontology.com/cdpMotivation> ;
	rdf:rest _:genid14 .

_:genid14 a rdf:List ;
	rdf:first <http://ricontology.com/cdpRequest> ;
	rdf:rest rdf:nil .

<http://ricontology.com/cdphasTimeOccurrence> rdfs:comment "Another ODP (TimeIndexedClassification) can be used to express in more detail time related values, but the link with this ODP is out of the scope of CDP and may depend on each application case." , """It allow the description of a time period used as reference to Complaint, Evidence, Fact, Motivation, or Request.
Complaint: It is related to the period involved in the complaint
Evidence: It refers to the period that evidence was acquired
Fact: It is related to the period where the fact was observed
Motivation: It refers to the period that motivated the complaint
Request: It refers to the period that request is requered to be executed""" .
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# #################################################################
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# #    Classes
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# http://ricontology.com/cdpAgent

<http://ricontology.com/cdpAgent> a owl:Class ;
	owl:disjointWith <http://ricontology.com/cdpComplaint> , <http://ricontology.com/cdpEvidence> , <http://ricontology.com/cdpFact> , <http://ricontology.com/cdpMedium> , <http://ricontology.com/cdpMotivation> , <http://ricontology.com/cdpRequest> ;
	rdfs:comment "An Agent can act, i.e. play the 'actor' role wrt. an action. It is a holder for propositional attitudes. As for this definition, we have adopted LKIF definition of Agent." ;
	rdfs:label "Agent" ;
	skos:relatedMatch "http://www.estrellaproject.org/lkif-core/expression.owl#Agent" .
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# http://ricontology.com/cdpComplainant

<http://ricontology.com/cdpComplainant> a owl:Class ;
	rdfs:subClassOf <http://ricontology.com/cdp#Role> ;
	rdfs:comment "Person, organization, or its representative, making a complaint (ISO 10002:2014). The Complainant may be implicit in some datasets." ;
	rdfs:label "Complainant" .
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# http://ricontology.com/cdpComplaint

<http://ricontology.com/cdpComplaint> a owl:Class ;
	rdfs:subClassOf _:genid19 .

_:genid19 a owl:Restriction ;
	owl:onProperty <http://ricontology.com/cdpaddressedTo> ;
	owl:someValuesFrom <http://ricontology.com/cdpAgent> .

<http://ricontology.com/cdpComplaint> rdfs:subClassOf _:genid20 .

_:genid20 a owl:Restriction ;
	owl:onProperty <http://ricontology.com/cdpbasedOn> ;
	owl:someValuesFrom <http://ricontology.com/cdpFact> .

<http://ricontology.com/cdpComplaint> rdfs:subClassOf _:genid21 .

_:genid21 a owl:Restriction ;
	owl:onProperty <http://ricontology.com/cdpexpressedIn> ;
	owl:someValuesFrom <http://ricontology.com/cdpMedium> .

<http://ricontology.com/cdpComplaint> rdfs:subClassOf _:genid22 .

_:genid22 a owl:Restriction ;
	owl:onProperty <http://ricontology.com/cdpmadeBy> ;
	owl:someValuesFrom <http://ricontology.com/cdpAgent> .

<http://ricontology.com/cdpComplaint> owl:disjointWith <http://ricontology.com/cdpEvidence> , <http://ricontology.com/cdpFact> , <http://ricontology.com/cdpMedium> , <http://ricontology.com/cdpMotivation> , <http://ricontology.com/cdpRequest> ;
	rdfs:comment "This class is the cornerstone for the pattern. We defined as an expression of dissatisfaction issued by a Complainant against a Complaint-Recipient, describing the facts, motivations, where a response or resolution is explicitly or implicitly expected. The complaint entity differs from the act of complaining, which is out of the scope of this ODP , as it is out of our use-case" ;
	rdfs:label "Complaint" .
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# http://ricontology.com/cdpComplaint_Recipient

<http://ricontology.com/cdpComplaint_Recipient> a owl:Class ;
	rdfs:subClassOf <http://ricontology.com/cdp#Role> ;
	rdfs:comment "Person, organization, or its representative, receiving a complaint (ISO 10002:2014). This concept varies from the addressee, which may be the Recipient, or any other that shall receive the complaint. The Complainant Recipient may be implicit in some datasets." ;
	rdfs:label "Complaint Recipient" .
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# http://ricontology.com/cdpEvidence

<http://ricontology.com/cdpEvidence> a owl:Class ;
	rdfs:subClassOf _:genid23 .

_:genid23 a owl:Restriction ;
	owl:onProperty _:genid24 .

_:genid24 owl:inverseOf <http://ricontology.com/cdpsupportedBy> .

_:genid23 owl:someValuesFrom <http://ricontology.com/cdpFact> .

<http://ricontology.com/cdpEvidence> owl:disjointWith <http://ricontology.com/cdpFact> , <http://ricontology.com/cdpMedium> , <http://ricontology.com/cdpMotivation> , <http://ricontology.com/cdpRequest> ;
	rdfs:comment "Proof(s) supporting the facts described in the complaint. Possibilities of Evidence are receipt, contract, testimony, email, and photo." ;
	rdfs:label "Evidence" .
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# http://ricontology.com/cdpFact

<http://ricontology.com/cdpFact> a owl:Class ;
	owl:disjointWith <http://ricontology.com/cdpMotivation> , <http://ricontology.com/cdpRequest> ;
	rdfs:comment "Proposition about something described in a complaint. Facts are observed events by the complainant." ;
	rdfs:label "Fact" .
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# http://ricontology.com/cdpMedium

<http://ricontology.com/cdpMedium> a owl:Class ;
	owl:disjointWith <http://ricontology.com/cdpMotivation> , <http://ricontology.com/cdpRequest> ;
	rdfs:comment "A medium is a bearer of expressions, i.e. externalized propositions. Propositions become expressions once they are externalized through some medium (LKIF imported definition). In some complaint datasets, the medium is implicit." ;
	rdfs:label "Medium" ;
	skos:closeMatch lkif-expression:Medium .
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# http://ricontology.com/cdpMotivation

<http://ricontology.com/cdpMotivation> a owl:Class ;
	rdfs:subClassOf _:genid25 .

_:genid25 a owl:Restriction ;
	owl:onProperty <http://ricontology.com/cdpjustifiedBy> ;
	owl:someValuesFrom <http://ricontology.com/cdpFact> .

<http://ricontology.com/cdpMotivation> owl:disjointWith <http://ricontology.com/cdpRequest> ;
	rdfs:comment "Subjective motive of dissatisfaction, justified by facts." ;
	rdfs:label "Motivation" .
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# http://ricontology.com/cdpRequest

<http://ricontology.com/cdpRequest> a owl:Class ;
	rdfs:comment "A demand, claim or remedy set by the Complainant, e.g., financial compensation, apology, response, resolution, settlement, or other action." ;
	rdfs:label "Request" .
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# http://ricontology.com/cdpThirdParty

<http://ricontology.com/cdpThirdParty> a owl:Class ;
	rdfs:subClassOf <http://ricontology.com/cdp#Role> ;
	rdfs:comment "Any natural persons or any legal person, who is acting, including through any person acting in his name or on his behalf, for purposes not related to the object of the complaint." ;
	rdfs:label "Third Party" .
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# http://ricontology.com/cdp#Role

<http://ricontology.com/cdp#Role> a owl:Class ;
	rdfs:comment "Role in the sense of Agents' roles" ;
	rdfs:label "Role" .
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# Generated by the OWL API (version 4.2.1.20160306-0033) https://github.com/owlcs/owlapi