installing my CRM server in android keeps hanging

[Nebukadnezar01]

During loading of server settings in my android phone in 'my CRM server' the download keeps hanging at language files.
Please advise what to do. Thank you.

[QuickCRM]

Hi, That’s probably due to wrong permissions on your server. Please check your PHP error log. — support@quickcrm.fr www.quickcrm.fr/mobile <http://www.quickcrm.fr/mobile> Visit our FAQ <http://www.quickcrm.fr/mobile/en/content/16-faq>

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Le 11 mars 2018 à 11:29, Nebukadnezar01 ***@***.***> a écrit : During loading of server settings in my android phone in 'my CRM server' the download keeps hanging at language files. Please advise what to do. Thank you. — You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHub <#4>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AH3OMnF7nAVIV0dxiEHdcM2O-ubOEiGkks5tdPyYgaJpZM4Sloy7>.

[Nebukadnezar01]

Hi,
Thx for quick reply. The problem is that there is no error log. It seemed that I had to change mapright to 775 but this did not help. Is the below mentioned the correct one for a basic installation ?

You should first have a look at your PHP/Apache error log for more details on the error.
It is likely that permissions are not correct in your custom and mobile folder, and default_permissions are not set correctly in config.php.
All files in custom folder and subfolders should have the same permissions as index.php in your CRM root folder.
All folders in custom folder and subfolders should have the same permissions as the cache folder.

The owner of these folders and files must be the Apache User.
If that not the case, change the owner of these files and folders.

Once you have solved the issue, you should update config.php so that the problem does not happen again next time you install a new version of the server module.

You should first make sure that the apache user and group are set in config.php (default_permissions user and group).
You should have

'user' => 'Apache user', // for example 'www-data' in default Ubuntu configuration
'group' => 'Apache group', // for example 'www-data' in default Ubuntu configuration

If permissions of index.php are 775, you should define :

'dir_mode' => 509,
'file_mode' => 436,

If permissions of index.php are 755, you should define :
'dir_mode' => 493,
'file_mode' => 420,

[QuickCRM]

You must have an error log somewhere (usually, that’s the apache error log). Permissions 775 or 755 do not mean anything by itself as it depends on who the owner of the folder or file is. Yes. Our FAQ is valid for the Basic version (actually, it is even valid for any module you would install with Module Loader). — support@quickcrm.fr www.quickcrm.fr/mobile <http://www.quickcrm.fr/mobile> Visit our FAQ <http://www.quickcrm.fr/mobile/en/content/16-faq>

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Le 12 mars 2018 à 16:30, Nebukadnezar01 ***@***.***> a écrit : Hi, Thx for quick reply. The problem is that there is no error log. It seemed that I had to change mapright to 775 but this did not help. Is the below mentioned the correct one for a basic installation ? You should first have a look at your PHP/Apache error log for more details on the error. It is likely that permissions are not correct in your custom and mobile folder, and default_permissions are not set correctly in config.php. All files in custom folder and subfolders should have the same permissions as index.php in your CRM root folder. All folders in custom folder and subfolders should have the same permissions as the cache folder. The owner of these folders and files must be the Apache User. If that not the case, change the owner of these files and folders. Once you have solved the issue, you should update config.php so that the problem does not happen again next time you install a new version of the server module. You should first make sure that the apache user and group are set in config.php (default_permissions user and group). You should have 'user' => 'Apache user', // for example 'www-data' in default Ubuntu configuration 'group' => 'Apache group', // for example 'www-data' in default Ubuntu configuration If permissions of index.php are 775, you should define : 'dir_mode' => 509, 'file_mode' => 436, If permissions of index.php are 755, you should define : 'dir_mode' => 493, 'file_mode' => 420, — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#4 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AH3OMkQuNLFDnjZWbd8KFVy0Wv2oU5M_ks5tdpSJgaJpZM4Sloy7>.

[Nebukadnezar01]

My webhost provider does not work with ubuntu but with CentOs. Installation of SuitCRM is manually done via SSH so not via Script Installer. In the last case script installer installs all rigths automatically.

Can you instruct which rights the files need to have in CentOs environment ? My hosting runs on mod_ruid2 so it is no option to run Apache.

[QuickCRM]

Again, make sure the owner of all files/folders is the WEB SERVER user — support@quickcrm.fr www.quickcrm.fr/mobile <http://www.quickcrm.fr/mobile> Visit our FAQ <http://www.quickcrm.fr/mobile/en/content/16-faq>

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Le 14 mars 2018 à 19:21, Nebukadnezar01 ***@***.***> a écrit : My webhost provider does not work with ubuntu but with CentOs. Installation of SuitCRM is manually done via SSH so not via Script Installer. In the last case script installer installs all rigths automatically. Can you instruct which rights the files need to have in CentOs environment ? My hosting runs on mod_ruid2 so it is no option to run Apache. — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#4 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AH3OMkdphJ6oAN3059CoJU6npvqBV3Z-ks5teV-rgaJpZM4Sloy7>.

[st-ives]

I am having the exact same issue. App hangs at Language Files after entering my credentials. Owner of all files is www-data:www-data. Permissions have been set per SuiteCRM instructions.
No apparent errors in Suitecrm.log or apache2 log. I am using PHP 7.1, is this the issue?
Please advise

[QuickCRM]

Hi, Yes that looks like a permission issue. Please send me your CRM URL at support@quickcrm.fr <mailto:support@quickcrm.fr> I might be able to tell you which file/folder has that problem. — support@quickcrm.fr www.quickcrm.fr/mobile <http://www.quickcrm.fr/mobile> Visit our FAQ <http://www.quickcrm.fr/mobile/en/content/16-faq>

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Le 3 avr. 2018 à 03:08, st-ives ***@***.***> a écrit : I am having the exact same issue. App hangs at Language Files after entering my credentials. No apparent errors in Suitecrm.log or apache2 log. I am using PHP 7.1, is this the issue? Please advise — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#4 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AH3OMtIr8RsMu3SuWswRQyeeoS9qudEBks5tksuWgaJpZM4Sloy7>.