No ticket ID is given when closing a single ticket in ticket queue view

[ngleb]

Hi!

QuickClose doesn't fully work in Otobo.

QuickClose works almost everywhere. I can close any single ticket from Ticket Zoom (AgentTicketZoom), or select multiple tickets and close all selected tickets from Queue view (AgentTicketQueue).

However closing any single ticket without selecting it with a checkbox doesn't work, and the error message appears that "No ticket ID is given". This only happens when using Large view where ticket preview is visible (so each ticket has its own QuickClose dropdown menu). I need to select the ticket with a checkbox and then QuickClose for a given ticket will work.

It didn't happen in OTRS6.

Here's a screenshot of the error message:

[ngleb]

I just noticed that it does work sometimes. However it doesn't work more often.

[reneeb]

Currently I'm not able to reproduce this error. Can you check the javascript console in the browsers' developer tools? Are there any errors reported? Can you send me the HTML source of the queue view (please remove all personal/sensible data) (to opar@perl-services.de)?

[reneeb]

I think I can reproduce the error now.

It happens when you choose something from dropdown No.1, correct? That dropdown is for the "bulk" action. If you want to close a single ticket, you have to use dropdown No. 2.

[ngleb]

I am aware that No. 1 dropdown is for the bulk actions. This dropdown is working as expected.

But in my case the issue happens when I close a single ticket, i.e. when I use No. 2 dropdown per your screenshot.

[glauschwuffel]

I wasn’t able to reproduce the error in OTOBO 10.1.4 (Action:AgentTicketStatusView) with the implementation in the otobo-10.1 branch.