website/support.html at main · Pekadii/website · GitHub

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<!DOCTYPE html>
<html lang="en">
<head>
  <meta charset="UTF-8" />
  <meta name="viewport" content="width=device-width, initial-scale=1.0" />
  <title>Support | Pekadi</title>
  <meta name="description" content="Support information and frequently asked questions for the Pekadi app." />
  <link rel="stylesheet" href="style.css?v=20260322-support-1" />
  <link rel="icon" type="image/x-icon" href="icon.ico" />
  <link href="https://fonts.googleapis.com/css2?family=Playfair+Display:wght@400;600&family=Inter:wght@300;400;500;600&display=swap" rel="stylesheet" />
</head>
<body class="privacy-page">
  <main class="privacy-shell">
    <section class="privacy-hero">
      <a class="privacy-back-link" href="index.html">Back to Home</a>
      <p class="privacy-eyebrow">Pekadi App</p>
      <h1>Support</h1>
      <p class="privacy-intro">
        Welcome to Pekadi Support. We&rsquo;re here to help you get the most out of your experience.
      </p>

      <div class="privacy-meta">
        <div class="privacy-meta-card">
          <span class="privacy-meta-label">Platform</span>
          <strong>iPhone</strong>
        </div>
        <div class="privacy-meta-card">
          <span class="privacy-meta-label">Storage</span>
          <strong>On-device</strong>
        </div>
        <div class="privacy-meta-card">
          <span class="privacy-meta-label">Support reply</span>
          <strong>24-48 hours</strong>
        </div>
      </div>
    </section>

    <section class="privacy-content">
      <article class="privacy-card privacy-card--highlight">
        <h2>About Pekadi</h2>
        <p>
          Pekadi is a simple, secure password generator and vault designed to keep your credentials private and
          accessible, all stored locally on your device.
        </p>
        <ul>
          <li>Generate secure passwords instantly</li>
          <li>Customize your prefix</li>
          <li>Store passwords in a private vault</li>
          <li>Face ID or Touch ID protection</li>
        </ul>
      </article>

      <article class="privacy-card">
        <h2>Frequently Asked Questions</h2>
        <p><strong>Are my passwords stored online?</strong></p>
        <p>
          No. All passwords are stored locally on your device using Apple Keychain. Pekadi does not upload or store
          your data on any servers.
        </p>

        <p><strong>Does Pekadi require internet?</strong></p>
        <p>No. Pekadi works completely offline.</p>

        <p><strong>Do I need to create an account?</strong></p>
        <p>No. Pekadi does not require an account or login.</p>

        <p><strong>Will my data transfer to a new device?</strong></p>
        <p>
          Your data may transfer if you use Apple&rsquo;s built-in iCloud Keychain and device backups. Pekadi itself does
          not manage cloud syncing.
        </p>

        <p><strong>How do I clear my data?</strong></p>
        <ul>
          <li>Clear generated history inside the app</li>
          <li>Remove saved entries manually from your vault</li>
        </ul>

        <p><strong>What happens if I delete the app?</strong></p>
        <p>
          All locally stored data may be permanently deleted unless backed up through your device using iCloud or a
          local backup.
        </p>
      </article>

      <article class="privacy-card">
        <h2>Troubleshooting</h2>
        <p><strong>App not generating passwords</strong></p>
        <ul>
          <li>Make sure your prefix contains only letters and numbers</li>
          <li>Try resetting the prefix in settings</li>
        </ul>

        <p><strong>Face ID not working</strong></p>
        <ul>
          <li>Ensure Face ID is enabled on your device</li>
          <li>Check app permissions in iOS Settings</li>
        </ul>

        <p><strong>App feels slow or unresponsive</strong></p>
        <ul>
          <li>Restart the app</li>
          <li>Restart your device if needed</li>
        </ul>
      </article>

      <article class="privacy-card privacy-card--contact">
        <h2>Contact Support</h2>
        <p>If you need help, reach out anytime:</p>
        <a class="privacy-contact-link" href="mailto:official@pekadi.com">official@pekadi.com</a>
        <p>We typically respond within 24-48 hours.</p>
      </article>

      <article class="privacy-card">
        <h2>Feedback</h2>
        <p>
          Have ideas or feature requests? We&rsquo;d love to hear from you. Pekadi is continuously improving.
        </p>
      </article>
    </section>
  </main>
</body>
</html>