Change contact history to user feedback history

[ErnoMitrovic]

In order to adapt to connect functionalities, and seeing that we cannot access single contact metrics, we would rather focus on Agent Feedback from supervisor. This will be handled in the database and business logic.

[SebastianIL]

In my humble opinion, this is a great way to adapt. It’s best for the project to have control through our database and business logic

[Raul-VR]

This is a good compromise, since it allows us to keep the main idea of the function, while handling it in a different way.

[AntonioCedilloA01656823]

I think is a good idea. Maybe we can use a notes for it to be a quick way to present feedback