diff --git a/app/book-a-vaccination/2024/12/rsv-pregnancy-self-referral/index.md b/app/book-a-vaccination/2024/12/rsv-pregnancy-self-referral/index.md index d9e0f4fa8..e3e9ab1e6 100644 --- a/app/book-a-vaccination/2024/12/rsv-pregnancy-self-referral/index.md +++ b/app/book-a-vaccination/2024/12/rsv-pregnancy-self-referral/index.md @@ -2,6 +2,7 @@ title: Designing a pregnancy self-referral journey for RSV date: 2024-12-10 tags: + - appointments - RSV vaccine --- diff --git a/app/book-a-vaccination/2025/02/improving-appointment-selection/index.md b/app/book-a-vaccination/2025/02/improving-appointment-selection/index.md index 07261efb1..b1d77215e 100644 --- a/app/book-a-vaccination/2025/02/improving-appointment-selection/index.md +++ b/app/book-a-vaccination/2025/02/improving-appointment-selection/index.md @@ -1,6 +1,9 @@ --- title: Making the appointment selection process clearer for users date: 2025-02-18 +tags: + - appointments + - user research --- Our research with National Booking Service (NBS) users had shown that some of our users found the appointment selection process difficult. diff --git a/app/book-a-vaccination/2025/04/improving-booking-complete-screen/index.md b/app/book-a-vaccination/2025/04/improving-booking-complete-screen/index.md index 0cb3d7907..599b7ee0c 100644 --- a/app/book-a-vaccination/2025/04/improving-booking-complete-screen/index.md +++ b/app/book-a-vaccination/2025/04/improving-booking-complete-screen/index.md @@ -1,6 +1,9 @@ --- title: Improving the booking complete screen date: 2025-04-24 +tags: + - appointments + - continuous improvement --- After the introduction of the panel component to the NHS design system, we took the opportunity to make improvements to our booking complete screens. diff --git a/app/breast-screening-reporting/2025/05/moving-source-system-event-data-through-nsp-and-into-fdp/index.md b/app/breast-screening-reporting/2025/05/moving-source-system-event-data-through-nsp-and-into-fdp/index.md index ee0dfa6ca..bc3574524 100644 --- a/app/breast-screening-reporting/2025/05/moving-source-system-event-data-through-nsp-and-into-fdp/index.md +++ b/app/breast-screening-reporting/2025/05/moving-source-system-event-data-through-nsp-and-into-fdp/index.md @@ -2,6 +2,8 @@ title: Moving source-system event data through NSP and into FDP description: Two data engineering experiments to move screening data from source systems into the Federated Data Platform date: 2025-05-01 +tags: + - data --- ## Context diff --git a/app/breast-screening-reporting/2025/07/index.md b/app/breast-screening-reporting/2025/07/index.md index 5fd83d3f0..94f6faab8 100644 --- a/app/breast-screening-reporting/2025/07/index.md +++ b/app/breast-screening-reporting/2025/07/index.md @@ -2,6 +2,8 @@ title: Improving pathology BQA reporting description: A concept for how we might improve data quality and reduce manual work in pathology reporting. date: 2025-07-01 +tags: + - breast screening --- **Note: this work was completed by Team Analyse. It will be carried forward by the Breast Screening Pathway Team and/or Breast Screening Reporting.** diff --git a/app/breast-screening-reporting/2025/12/when-logins-become-dead-ends/index.md b/app/breast-screening-reporting/2025/12/when-logins-become-dead-ends/index.md index 306ea04a5..ebefe7929 100644 --- a/app/breast-screening-reporting/2025/12/when-logins-become-dead-ends/index.md +++ b/app/breast-screening-reporting/2025/12/when-logins-become-dead-ends/index.md @@ -2,6 +2,8 @@ title: When logins become dead ends, and how to avoid them description: date: 2025-12-19 +tags: + - user research --- Lost or difficult logins stop staff being able to use the data they need. How might we prevent this? diff --git a/app/explore-team/2025/01/sharing-screening-results-with-gps/index.md b/app/explore-team/2025/01/sharing-screening-results-with-gps/index.md index fd43d4b14..5597432c5 100644 --- a/app/explore-team/2025/01/sharing-screening-results-with-gps/index.md +++ b/app/explore-team/2025/01/sharing-screening-results-with-gps/index.md @@ -2,6 +2,9 @@ title: Sharing screening results with GPs description: How we kicked off the next round of discovery date: 2025-01-07 +tags: + - GP results + - screening --- The Explore team has kicked off our next round of work on the theme of sharing screening results with GPs, focussing on the sharing of normal and abnormal results with GPs for Breast screening and Bowel screening programmes. diff --git a/app/explore-team/2025/03/what-we-learned-about-sharing-breast-and-bowel-results-with-gps/index.md b/app/explore-team/2025/03/what-we-learned-about-sharing-breast-and-bowel-results-with-gps/index.md index 525cf4880..95ba8f66c 100644 --- a/app/explore-team/2025/03/what-we-learned-about-sharing-breast-and-bowel-results-with-gps/index.md +++ b/app/explore-team/2025/03/what-we-learned-about-sharing-breast-and-bowel-results-with-gps/index.md @@ -2,6 +2,10 @@ title: What we learned about sharing breast and bowel results with GPs description: Findings from the first burst of work date: 2025-03-12 +tags: + - GP results + - screening + - user research --- In this update we focus on the learnings of our first burst of work (December 2024 - February 2025) and the first 2 outcomes: diff --git a/app/explore-team/2025/06/insights-and-opportunities-for-sharing-breast-screening-results-with-gp-surgeries/index.md b/app/explore-team/2025/06/insights-and-opportunities-for-sharing-breast-screening-results-with-gp-surgeries/index.md index 0189a1660..3b0084a28 100644 --- a/app/explore-team/2025/06/insights-and-opportunities-for-sharing-breast-screening-results-with-gp-surgeries/index.md +++ b/app/explore-team/2025/06/insights-and-opportunities-for-sharing-breast-screening-results-with-gp-surgeries/index.md @@ -7,6 +7,7 @@ tags: - breast screening - GP results - NBSS + - user research --- In our [previous design history](/explore-team/2025/04/finding-the-right-solution-for-sharing-breast-results-with-GPs/) we described the problems an alpha team taking our discovery work forward would need to solve. At that point we still needed to synthesise findings from over 40 conversations and emails with breast screening office (BSO) staff, general practice (GP) staff and internal NHSE colleagues. diff --git a/app/lung-health-check/2025/08/lung-health-check-prototype/index.md b/app/lung-health-check/2025/08/lung-health-check-prototype/index.md index 66e006a85..750b8e0d9 100644 --- a/app/lung-health-check/2025/08/lung-health-check-prototype/index.md +++ b/app/lung-health-check/2025/08/lung-health-check-prototype/index.md @@ -2,6 +2,9 @@ title: Designing and testing a prototype description: We have been working on a digital version of the lung health check. To understand whether users would want to complete the questionnaire digitally and how we might deliver it. date: 2025-08-11 +tags: + - prototype + - user research --- We have been working on a digital version of the lung health check. This is a questionnaire that assesses someone’s risk of getting lung cancer in the next 5 years. The lung cancer programme would like to introduce a digital service alongside the current phone service. We wanted to understand whether users would want to complete the questionnaire digitally and how we might deliver it. diff --git a/app/manage-breast-screening/2024/12/understanding-the-challenges-in-breast-screening/index.md b/app/manage-breast-screening/2024/12/understanding-the-challenges-in-breast-screening/index.md index ba56a7cc3..f0f526756 100644 --- a/app/manage-breast-screening/2024/12/understanding-the-challenges-in-breast-screening/index.md +++ b/app/manage-breast-screening/2024/12/understanding-the-challenges-in-breast-screening/index.md @@ -6,6 +6,7 @@ tags: - alpha - prototype - service design + - breast screening --- ## Problem space diff --git a/app/manage-breast-screening/2025/01/prototype-updates-after-round-one/index.md b/app/manage-breast-screening/2025/01/prototype-updates-after-round-one/index.md index a9fb33aa1..5977fb43a 100644 --- a/app/manage-breast-screening/2025/01/prototype-updates-after-round-one/index.md +++ b/app/manage-breast-screening/2025/01/prototype-updates-after-round-one/index.md @@ -25,6 +25,7 @@ tags: - alpha - prototype - initial screening + - breast screening --- ## Expanding our prototype diff --git a/app/manage-breast-screening/2025/02/defining-appointment-status-labels/index.md b/app/manage-breast-screening/2025/02/defining-appointment-status-labels/index.md index d3d577932..ed7cd7d05 100644 --- a/app/manage-breast-screening/2025/02/defining-appointment-status-labels/index.md +++ b/app/manage-breast-screening/2025/02/defining-appointment-status-labels/index.md @@ -2,6 +2,9 @@ title: Defining appointment status labels description: Reviewing how to classify appointments so users can see and understand the status of each one. date: 2025-02-03 +tags: + - breast screening + - content --- ## Why status labels are needed diff --git a/app/manage-breast-screening/2025/07/the-future-of-nbss/index.md b/app/manage-breast-screening/2025/07/the-future-of-nbss/index.md index f5417112d..3c3d327d3 100644 --- a/app/manage-breast-screening/2025/07/the-future-of-nbss/index.md +++ b/app/manage-breast-screening/2025/07/the-future-of-nbss/index.md @@ -2,6 +2,8 @@ title: The future of national breast screening service – record of communication description: A record of communication issued on 5 June 2025 date: 2025-07-03 +tags: + - breast screening --- This is a record of communication that was issued on 5 June 2025. diff --git a/app/manage-vaccinations-in-schools/2022/10/check-a-vaccination-record/index.md b/app/manage-vaccinations-in-schools/2022/10/check-a-vaccination-record/index.md index af0639fcd..828fa1bdd 100644 --- a/app/manage-vaccinations-in-schools/2022/10/check-a-vaccination-record/index.md +++ b/app/manage-vaccinations-in-schools/2022/10/check-a-vaccination-record/index.md @@ -16,6 +16,8 @@ screenshots: - Australian record – not up to date example - NHS app – vaccinations showing in medicines - NHS covid pass – COVID-19 vaccinations +tags: + - prototype --- When we were [mapping service design ideas for a measles outbreak](https://app.mural.co/invitation/mural/nhsdigital8118/1665477929936?sender=u4f2227392499e7dce8f43480&key=6d3efeb2-b59f-4bd1-be39-88a01bbc0db8) in Mural, we identified a need for viewing a vaccination record. diff --git a/app/manage-vaccinations-in-schools/2022/10/cinnamon-consent-flu/index.md b/app/manage-vaccinations-in-schools/2022/10/cinnamon-consent-flu/index.md index 0a7c12f44..48a5dc1db 100644 --- a/app/manage-vaccinations-in-schools/2022/10/cinnamon-consent-flu/index.md +++ b/app/manage-vaccinations-in-schools/2022/10/cinnamon-consent-flu/index.md @@ -10,6 +10,9 @@ screenshots: - No consent - Medical answers yes - Success +tags: + - prototype + - flu vaccine --- Cinnamon is a digital [‘Immunisation e-Consent’ tool](https://www.cinnamondigitalapplications.co.uk/eConsent). diff --git a/app/manage-vaccinations-in-schools/2022/10/nhs-login-journey/index.md b/app/manage-vaccinations-in-schools/2022/10/nhs-login-journey/index.md index 400bc0793..3994a0508 100644 --- a/app/manage-vaccinations-in-schools/2022/10/nhs-login-journey/index.md +++ b/app/manage-vaccinations-in-schools/2022/10/nhs-login-journey/index.md @@ -9,6 +9,8 @@ screenshots: - Enter password - Check your mobile phone - Signed in patient +tags: + - prototype --- Screenshots showing the NHS Login journey on a new device. diff --git a/app/manage-vaccinations-in-schools/2022/10/riviam-consent/index.md b/app/manage-vaccinations-in-schools/2022/10/riviam-consent/index.md index 7c8179940..d7556aeb6 100644 --- a/app/manage-vaccinations-in-schools/2022/10/riviam-consent/index.md +++ b/app/manage-vaccinations-in-schools/2022/10/riviam-consent/index.md @@ -16,4 +16,7 @@ screenshots: - Health questions - Confirmation - Email confirmation +tags: + - prototype + - flu vaccine --- diff --git a/app/manage-vaccinations-in-schools/2022/11/alternative-consent-requests/index.md b/app/manage-vaccinations-in-schools/2022/11/alternative-consent-requests/index.md index a88b529ab..eeb81c4e0 100644 --- a/app/manage-vaccinations-in-schools/2022/11/alternative-consent-requests/index.md +++ b/app/manage-vaccinations-in-schools/2022/11/alternative-consent-requests/index.md @@ -5,6 +5,8 @@ related: items: - text: Consent study href: https://research-information.bris.ac.uk/en/publications/implementing-new-consent-procedures-for-the-schools-based-hpv-vac +tags: + - prototype --- Consent needs to be inclusive, and must avoid digital exclusion. diff --git a/app/manage-vaccinations-in-schools/2022/11/cinnamon-consent-hpv/index.md b/app/manage-vaccinations-in-schools/2022/11/cinnamon-consent-hpv/index.md index 8a0bfcb3c..aa82951ec 100644 --- a/app/manage-vaccinations-in-schools/2022/11/cinnamon-consent-hpv/index.md +++ b/app/manage-vaccinations-in-schools/2022/11/cinnamon-consent-hpv/index.md @@ -15,6 +15,10 @@ screenshots: - Consent for MMR given - Consent for 3-in-1 and MenACWY - Asking for type of relationship to child +tags: + - prototype + - HPV vaccine + - MenACWY vaccine --- There are three separate consent journeys for school-aged immunisations. diff --git a/app/manage-vaccinations-in-schools/2022/11/consent-requests/index.md b/app/manage-vaccinations-in-schools/2022/11/consent-requests/index.md index c3b97ef7b..fd670e49f 100644 --- a/app/manage-vaccinations-in-schools/2022/11/consent-requests/index.md +++ b/app/manage-vaccinations-in-schools/2022/11/consent-requests/index.md @@ -9,6 +9,8 @@ screenshots: - The letter attached to the email - The FAQ attached to the email - Another consent request letter from a school +tags: + - prototype --- Current requests for consent from schools can be really bad. They can be waffly with no call to action, meaning they are not effective in gathering consent from parents. diff --git a/app/manage-vaccinations-in-schools/2022/11/give-or-refuse-flu-vaccination-strawperson/index.md b/app/manage-vaccinations-in-schools/2022/11/give-or-refuse-flu-vaccination-strawperson/index.md index 45b330815..b70966e24 100644 --- a/app/manage-vaccinations-in-schools/2022/11/give-or-refuse-flu-vaccination-strawperson/index.md +++ b/app/manage-vaccinations-in-schools/2022/11/give-or-refuse-flu-vaccination-strawperson/index.md @@ -20,6 +20,9 @@ screenshots: - "Health question: Aspirin" - Check your answers - Consent confirmation +tags: + - prototype + - flu vaccine --- Based on an analysis of existing consent tools we determined parents and guardians would need to: diff --git a/app/manage-vaccinations-in-schools/2022/11/learning-from-real-child-vaccination-records/index.md b/app/manage-vaccinations-in-schools/2022/11/learning-from-real-child-vaccination-records/index.md index 1522f0520..06f39d502 100644 --- a/app/manage-vaccinations-in-schools/2022/11/learning-from-real-child-vaccination-records/index.md +++ b/app/manage-vaccinations-in-schools/2022/11/learning-from-real-child-vaccination-records/index.md @@ -9,6 +9,8 @@ screenshots: - Data extract from a GP practice system (EMIS) - GP practice vaccinations record in the NHS app - A snippet from the consolidated record +tags: + - user research --- ## How vaccinations are recorded diff --git a/app/manage-vaccinations-in-schools/2022/11/poc-flu-campaign/index.md b/app/manage-vaccinations-in-schools/2022/11/poc-flu-campaign/index.md index 2a7ec32c1..6fb043ad4 100644 --- a/app/manage-vaccinations-in-schools/2022/11/poc-flu-campaign/index.md +++ b/app/manage-vaccinations-in-schools/2022/11/poc-flu-campaign/index.md @@ -14,6 +14,9 @@ screenshots: - Child details after vaccination - Child details after vaccination refused - Updated flu campaign page +tags: + - prototype + - flu vaccine --- We started with a flu point of care (POC) journey because we: diff --git a/app/manage-vaccinations-in-schools/2022/11/poc-hpv-campaign/index.md b/app/manage-vaccinations-in-schools/2022/11/poc-hpv-campaign/index.md index a00b19a24..0dcedaa13 100644 --- a/app/manage-vaccinations-in-schools/2022/11/poc-hpv-campaign/index.md +++ b/app/manage-vaccinations-in-schools/2022/11/poc-hpv-campaign/index.md @@ -9,6 +9,9 @@ screenshots: - Given vaccine - Check and confirm - Student details after vaccination +tags: + - prototype + - HPV vaccine --- The journey for recording an HPV vaccination is very similar to the [flu journey](/manage-vaccinations-in-schools/2022/11/poc-flu-campaign/). diff --git a/app/manage-vaccinations-in-schools/2022/11/poc-prepare-the-day/index.md b/app/manage-vaccinations-in-schools/2022/11/poc-prepare-the-day/index.md index 337e66239..4e4746337 100644 --- a/app/manage-vaccinations-in-schools/2022/11/poc-prepare-the-day/index.md +++ b/app/manage-vaccinations-in-schools/2022/11/poc-prepare-the-day/index.md @@ -12,6 +12,8 @@ screenshots: - Which batches? - Check and confirm - Flu campaign +tags: + - prototype --- We want to simplify the data users enter at the point of vaccination. Repeating their own name, location, vaccine used and vaccination site is laborious. They do this hundreds of times. diff --git a/app/manage-vaccinations-in-schools/2022/11/school-consent-strawperson/index.md b/app/manage-vaccinations-in-schools/2022/11/school-consent-strawperson/index.md index dd81c29f3..5bb6ca56e 100644 --- a/app/manage-vaccinations-in-schools/2022/11/school-consent-strawperson/index.md +++ b/app/manage-vaccinations-in-schools/2022/11/school-consent-strawperson/index.md @@ -9,6 +9,8 @@ screenshots: - Preview consent message - Preview reminder message - Existing consent message +tags: + - prototype --- Following the [parental consent journey](/manage-vaccinations-in-schools/2022/11/give-or-refuse-flu-vaccination-strawperson/), we: diff --git a/app/manage-vaccinations-in-schools/2022/12/flu-consent-iteration/index.md b/app/manage-vaccinations-in-schools/2022/12/flu-consent-iteration/index.md index 99477a1e9..acc114d85 100644 --- a/app/manage-vaccinations-in-schools/2022/12/flu-consent-iteration/index.md +++ b/app/manage-vaccinations-in-schools/2022/12/flu-consent-iteration/index.md @@ -21,6 +21,9 @@ screenshots: - Asthma steroids - Egg allergy - Anything else? +tags: + - prototype + - flu vaccine --- Following research with 4 SAIS team leads, we iterated our initial flu consent journey for parents to incorporate our findings. diff --git a/app/manage-vaccinations-in-schools/2023/01/poc-3-in-1-campaign/index.md b/app/manage-vaccinations-in-schools/2023/01/poc-3-in-1-campaign/index.md index 5ec057c3e..20df3e246 100644 --- a/app/manage-vaccinations-in-schools/2023/01/poc-3-in-1-campaign/index.md +++ b/app/manage-vaccinations-in-schools/2023/01/poc-3-in-1-campaign/index.md @@ -17,6 +17,9 @@ screenshots: - Was MenACWY given? - Check and confirm details - Record vaccinations showing vaccination +tags: + - prototype + - MenACWY vaccine --- The 3-in-1 teenage booster and MenACWY vaccinations are given at the same time. We capture consent for both in the same parent journey. diff --git a/app/manage-vaccinations-in-schools/2023/01/sais-campaign-summary-and-needs/index.md b/app/manage-vaccinations-in-schools/2023/01/sais-campaign-summary-and-needs/index.md index c9ba83523..c8a31d8c6 100644 --- a/app/manage-vaccinations-in-schools/2023/01/sais-campaign-summary-and-needs/index.md +++ b/app/manage-vaccinations-in-schools/2023/01/sais-campaign-summary-and-needs/index.md @@ -5,6 +5,8 @@ related: items: - text: Mural board href: https://app.mural.co/t/nhsdigital8118/m/nhsdigital8118/1671013853603/30e4ce7245629846f6fee298642fa3f40f666992?sender=ue0cc45098e9e9674a3fa9366 +tags: + - user research --- We have mapped the journey that SAIS teams follow over the course of the academic year when delivering each of their vaccination campaigns based on our research interviews with 6 SAIS teams, previous research done by NHS Digital and our own desk research. diff --git a/app/manage-vaccinations-in-schools/2023/02/poc-3-in-1-iteration/index.md b/app/manage-vaccinations-in-schools/2023/02/poc-3-in-1-iteration/index.md index 98b1d9671..17b581ddc 100644 --- a/app/manage-vaccinations-in-schools/2023/02/poc-3-in-1-iteration/index.md +++ b/app/manage-vaccinations-in-schools/2023/02/poc-3-in-1-iteration/index.md @@ -15,6 +15,9 @@ screenshots: - Give reason vaccine not given - Check and confirm details – no vaccines given - Check and confirm details – single consent +tags: + - prototype + - MenACWY vaccine --- The 3-in-1 teenage booster and MenACWY vaccinations are the most complex of those offered by SAIS teams. Two different vaccines are usually administered in the same session. Consent can be for either, both or none. diff --git a/app/manage-vaccinations-in-schools/2023/03/asking-users-to-sync-their-offline-changes/index.md b/app/manage-vaccinations-in-schools/2023/03/asking-users-to-sync-their-offline-changes/index.md index 5d3e03e1b..8d4c98e5d 100644 --- a/app/manage-vaccinations-in-schools/2023/03/asking-users-to-sync-their-offline-changes/index.md +++ b/app/manage-vaccinations-in-schools/2023/03/asking-users-to-sync-their-offline-changes/index.md @@ -9,6 +9,8 @@ screenshots: - Sync errored - text: Sync errored – try again later caption: When the website is unavailable +tags: + - prototype --- Following our investigation into [automatic and manual offline syncing](/manage-vaccinations-in-schools/2023/03/manual-offline-syncing/), we’ve designed the user journey for users to sync their changes manually. diff --git a/app/manage-vaccinations-in-schools/2023/03/consent-for-an-hpv-vaccine-iteration/index.md b/app/manage-vaccinations-in-schools/2023/03/consent-for-an-hpv-vaccine-iteration/index.md index 0b7081e87..466128bad 100644 --- a/app/manage-vaccinations-in-schools/2023/03/consent-for-an-hpv-vaccine-iteration/index.md +++ b/app/manage-vaccinations-in-schools/2023/03/consent-for-an-hpv-vaccine-iteration/index.md @@ -23,6 +23,9 @@ screenshots: - Anything else? - Check answers and confirm - Confirmation page +tags: + - prototype + - HPV vaccine --- Based on user research, we iterated [our initial consent journey for parents](/manage-vaccinations-in-schools/2023/03/consent-for-an-hpv-vaccine/). diff --git a/app/manage-vaccinations-in-schools/2023/03/consent-for-an-hpv-vaccine/index.md b/app/manage-vaccinations-in-schools/2023/03/consent-for-an-hpv-vaccine/index.md index 1d45ade69..2aebcda01 100644 --- a/app/manage-vaccinations-in-schools/2023/03/consent-for-an-hpv-vaccine/index.md +++ b/app/manage-vaccinations-in-schools/2023/03/consent-for-an-hpv-vaccine/index.md @@ -57,6 +57,9 @@ screenshots: - Can we contact you about a catch-up? - Check answers and confirm - Confirmation page +tags: + - prototype + - HPV vaccine --- An overview of the journey for parents who are giving consent for their child to receive the HPV vaccine. These are the designs as we built them before our first round of research with parents. diff --git a/app/manage-vaccinations-in-schools/2023/03/first-pass-at-triage/index.md b/app/manage-vaccinations-in-schools/2023/03/first-pass-at-triage/index.md index 9f5963495..5f64c7931 100644 --- a/app/manage-vaccinations-in-schools/2023/03/first-pass-at-triage/index.md +++ b/app/manage-vaccinations-in-schools/2023/03/first-pass-at-triage/index.md @@ -1,6 +1,8 @@ --- title: A first pass at triage date: 2023-03-02 +tags: + - prototype --- We know that before nurses record vaccinations, they triage consent responses. This is important for: diff --git a/app/manage-vaccinations-in-schools/2023/03/iterating-our-offline-designs/index.md b/app/manage-vaccinations-in-schools/2023/03/iterating-our-offline-designs/index.md index aaef02698..dd1cf35bc 100644 --- a/app/manage-vaccinations-in-schools/2023/03/iterating-our-offline-designs/index.md +++ b/app/manage-vaccinations-in-schools/2023/03/iterating-our-offline-designs/index.md @@ -1,6 +1,8 @@ --- title: Iterating our offline designs after research date: 2023-03-02 +tags: + - prototype --- We knew we needed to iterate our offline designs after testing them with just three SAIS nurses because they were fundamentally confused about the syncing process. diff --git a/app/manage-vaccinations-in-schools/2023/03/manual-offline-syncing/index.md b/app/manage-vaccinations-in-schools/2023/03/manual-offline-syncing/index.md index a8cb15102..30afe103a 100644 --- a/app/manage-vaccinations-in-schools/2023/03/manual-offline-syncing/index.md +++ b/app/manage-vaccinations-in-schools/2023/03/manual-offline-syncing/index.md @@ -1,6 +1,8 @@ --- title: Automatic and manual offline syncing date: 2023-03-16 +tags: + - prototype --- Automatic syncing hasn’t tested well with users. It also introduces some technical issues of its own. diff --git a/app/manage-vaccinations-in-schools/2023/03/recording-consent-on-the-day-of-the-vaccination/index.md b/app/manage-vaccinations-in-schools/2023/03/recording-consent-on-the-day-of-the-vaccination/index.md index 3fbfe060a..0c07620b4 100644 --- a/app/manage-vaccinations-in-schools/2023/03/recording-consent-on-the-day-of-the-vaccination/index.md +++ b/app/manage-vaccinations-in-schools/2023/03/recording-consent-on-the-day-of-the-vaccination/index.md @@ -18,6 +18,8 @@ screenshots: - Check and confirm vaccination details - Success after consent and vaccination - Updated child page +tags: + - prototype --- Several of the SAIS teams we spoke to early on in our research told us they regularly get consent to vaccinate on the day of the session itself. diff --git a/app/manage-vaccinations-in-schools/2023/03/refining-what-sais-nurses-see/index.md b/app/manage-vaccinations-in-schools/2023/03/refining-what-sais-nurses-see/index.md index a910d3e47..c3180e6a6 100644 --- a/app/manage-vaccinations-in-schools/2023/03/refining-what-sais-nurses-see/index.md +++ b/app/manage-vaccinations-in-schools/2023/03/refining-what-sais-nurses-see/index.md @@ -1,6 +1,9 @@ --- title: Refining what SAIS nurses see date: 2023-03-02 +tags: + - prototype + - user research --- We’ve made a number of changes to the service following feedback from SAIS nurses. Some are minor tweaks; others are significant redesigns and additions. diff --git a/app/manage-vaccinations-in-schools/2023/04/paper-consent/index.md b/app/manage-vaccinations-in-schools/2023/04/paper-consent/index.md index 15f9e5324..057bb5d5c 100644 --- a/app/manage-vaccinations-in-schools/2023/04/paper-consent/index.md +++ b/app/manage-vaccinations-in-schools/2023/04/paper-consent/index.md @@ -8,6 +8,8 @@ screenshots: - src: printed.jpg text: When printed in black and white caption: On a low toner printer +tags: + - HPV vaccine --- We know some parents and SAIS teams have a need to deal with consent requests offline. diff --git a/app/manage-vaccinations-in-schools/2023/05/assessing-gillick-competence/index.md b/app/manage-vaccinations-in-schools/2023/05/assessing-gillick-competence/index.md index 088f54fc0..8fc756eb7 100644 --- a/app/manage-vaccinations-in-schools/2023/05/assessing-gillick-competence/index.md +++ b/app/manage-vaccinations-in-schools/2023/05/assessing-gillick-competence/index.md @@ -1,6 +1,8 @@ --- title: Assessing Gillick competence date: 2023-05-11 +tags: + - user research --- Gillick competence is the principle nurses use to judge young people’s capacity to consent to vaccinations. diff --git a/app/manage-vaccinations-in-schools/2023/08/updating-the-consent-journey-for-flu/index.md b/app/manage-vaccinations-in-schools/2023/08/updating-the-consent-journey-for-flu/index.md index 596252f5b..b4d80f975 100644 --- a/app/manage-vaccinations-in-schools/2023/08/updating-the-consent-journey-for-flu/index.md +++ b/app/manage-vaccinations-in-schools/2023/08/updating-the-consent-journey-for-flu/index.md @@ -1,6 +1,8 @@ --- title: Updating the consent journey for flu date: 2023-08-24 +tags: + - flu vaccine --- Having decided to pilot our service with Cumbria’s SAIS team in the autumn, we needed to update our designs for the flu journey (Cumbria’s team give flu vaccinations between October and December). diff --git a/app/manage-vaccinations-in-schools/2023/09/checking-we-re-asking-the-right-questions-for-hpv/index.md b/app/manage-vaccinations-in-schools/2023/09/checking-we-re-asking-the-right-questions-for-hpv/index.md index d45b944fd..04f85ae0f 100644 --- a/app/manage-vaccinations-in-schools/2023/09/checking-we-re-asking-the-right-questions-for-hpv/index.md +++ b/app/manage-vaccinations-in-schools/2023/09/checking-we-re-asking-the-right-questions-for-hpv/index.md @@ -1,6 +1,10 @@ --- title: Checking we’re asking the right questions date: 2023-09-11 +tags: + - content + - user research + - HPV vaccine --- To make sure we’re asking the right questions when requesting consent for vaccinations, and not burdening users unnecessarily, we’ve created something called a [question protocol](https://www.uxmatters.com/mt/archives/2010/06/the-question-protocol-how-to-make-sure-every-form-field-is-necessary.php). diff --git a/app/manage-vaccinations-in-schools/2023/09/the-question-of-the-health-questions/index.md b/app/manage-vaccinations-in-schools/2023/09/the-question-of-the-health-questions/index.md index 2af1f020f..9f5ce5859 100644 --- a/app/manage-vaccinations-in-schools/2023/09/the-question-of-the-health-questions/index.md +++ b/app/manage-vaccinations-in-schools/2023/09/the-question-of-the-health-questions/index.md @@ -1,6 +1,8 @@ --- title: The question of the health questions date: 2023-09-18 +tags: + - content --- All our consent journeys include health questions. If a parent agrees for their child to have a vaccination in school, they answer a series of questions about the child’s health. Nurses triage the answers to these questions to make sure the child stays safe. diff --git a/app/manage-vaccinations-in-schools/2023/11/introducing-mavis/index.md b/app/manage-vaccinations-in-schools/2023/11/introducing-mavis/index.md index c0e3ae2e2..0359bcb11 100644 --- a/app/manage-vaccinations-in-schools/2023/11/introducing-mavis/index.md +++ b/app/manage-vaccinations-in-schools/2023/11/introducing-mavis/index.md @@ -1,6 +1,8 @@ --- title: Introducing Mavis date: 2023-11-22 +tags: + - service --- We recently did a round of research with SAIS nurses to test some significant changes to the [handling of consent responses](/manage-vaccinations-in-schools/2023/11/multiple-consent-responses) and [triage notes](/manage-vaccinations-in-schools/2023/11/multiple-triage-notes). During testing, every nurse we spoke to commented that the name of our service – Manage vaccinations for school-aged children – wasn’t particularly snappy. Their existing systems (Cinnamon and Riviam, for example) have much shorter names, which makes it easy for teams to refer to the systems internally. diff --git a/app/manage-vaccinations-in-schools/2024/03/pilot-consent-and-triage/index.md b/app/manage-vaccinations-in-schools/2024/03/pilot-consent-and-triage/index.md index 81617683f..8ca1ab724 100644 --- a/app/manage-vaccinations-in-schools/2024/03/pilot-consent-and-triage/index.md +++ b/app/manage-vaccinations-in-schools/2024/03/pilot-consent-and-triage/index.md @@ -34,6 +34,9 @@ screenshots: - Triage health questions - Patient record which needs triage - Patient record with triage completed +tags: + - pilot + - workflows --- The following images are a snapshot of the consent and triage journeys used for the pilot that ran in March 2024. diff --git a/app/manage-vaccinations-in-schools/2024/03/pilot-expression-of-interest/index.md b/app/manage-vaccinations-in-schools/2024/03/pilot-expression-of-interest/index.md index dbfa03faf..30307bd6c 100644 --- a/app/manage-vaccinations-in-schools/2024/03/pilot-expression-of-interest/index.md +++ b/app/manage-vaccinations-in-schools/2024/03/pilot-expression-of-interest/index.md @@ -15,6 +15,8 @@ screenshots: - ✉️ Email confirming that parents cannot take part in the pilot - ℹ️ The deadline for registering interest in the NHS school vaccination pilot has passed +tags: + - pilot --- The following images are a snapshot of the expression of interest journey used for the pilot that ran in March 2024. diff --git a/app/manage-vaccinations-in-schools/2024/03/pilot-parental-consent/index.md b/app/manage-vaccinations-in-schools/2024/03/pilot-parental-consent/index.md index c9b75f1c7..02ae29932 100644 --- a/app/manage-vaccinations-in-schools/2024/03/pilot-parental-consent/index.md +++ b/app/manage-vaccinations-in-schools/2024/03/pilot-parental-consent/index.md @@ -37,6 +37,8 @@ screenshots: caption: If response includes answers to health questions, this email is sent instead. - ✉️ Email asking parent for feedback on the pilot - ✉️ Email reminding parent of upcoming vaccination session +tags: + - pilot --- The following images are a snapshot of the consent and triage journeys used for the pilot that ran in March 2024. diff --git a/app/manage-vaccinations-in-schools/2024/03/pilot-record-a-vaccination/index.md b/app/manage-vaccinations-in-schools/2024/03/pilot-record-a-vaccination/index.md index 5b3ce33df..1882a4c43 100644 --- a/app/manage-vaccinations-in-schools/2024/03/pilot-record-a-vaccination/index.md +++ b/app/manage-vaccinations-in-schools/2024/03/pilot-record-a-vaccination/index.md @@ -19,6 +19,9 @@ screenshots: - Could not vaccinate – Record reason - Could not vaccinate – Check and confirm - Patient record – Could not vaccinate +tags: + - pilot + - workflows --- The following images are a snapshot of the journeys used to manage vaccines and record vaccinations for the pilot that ran in March 2024. diff --git a/app/manage-vaccinations-in-schools/2024/03/pilot-select-and-invite/index.md b/app/manage-vaccinations-in-schools/2024/03/pilot-select-and-invite/index.md index 1417d787e..ec9f9f914 100644 --- a/app/manage-vaccinations-in-schools/2024/03/pilot-select-and-invite/index.md +++ b/app/manage-vaccinations-in-schools/2024/03/pilot-select-and-invite/index.md @@ -20,6 +20,9 @@ screenshots: - New session – Check and confirm details - text: New session landing page caption: Once a session had been created, users were taken to the session’s landing page, where the number of children included in the cohort would show as children without consent responses. +tags: + - pilot + - workflows --- The following images are a snapshot of the select and invite journey used for the pilot that ran in March 2024. diff --git a/app/manage-vaccinations-in-schools/2024/05/registering-children-into-vaccination-sessions/index.md b/app/manage-vaccinations-in-schools/2024/05/registering-children-into-vaccination-sessions/index.md index 4fcec20fa..9661005d1 100644 --- a/app/manage-vaccinations-in-schools/2024/05/registering-children-into-vaccination-sessions/index.md +++ b/app/manage-vaccinations-in-schools/2024/05/registering-children-into-vaccination-sessions/index.md @@ -1,6 +1,8 @@ --- title: Registering children’s attendance at vaccination sessions date: 2024-05-02 +tags: + - pilot --- When our project team observed live vaccinations in schools, we noticed that all SAIS teams registered children’s attendance at sessions before recording vaccinations. This process typically involves: diff --git a/app/manage-vaccinations-in-schools/2024/06/how-sais-staff-will-contact-parents/index.md b/app/manage-vaccinations-in-schools/2024/06/how-sais-staff-will-contact-parents/index.md index a061b208c..ff9206e6d 100644 --- a/app/manage-vaccinations-in-schools/2024/06/how-sais-staff-will-contact-parents/index.md +++ b/app/manage-vaccinations-in-schools/2024/06/how-sais-staff-will-contact-parents/index.md @@ -1,6 +1,9 @@ --- title: How SAIS staff will contact parents date: 2024-06-27 +tags: + - pilot + - user research --- SAIS teams need to contact the parents/carers of children within their cohort, to offer them vaccinations for their children. Currently, different teams do this in a variety of ways, like: diff --git a/app/manage-vaccinations-in-schools/2024/09/cohorting-for-hpv-with-mavis-release-1/index.md b/app/manage-vaccinations-in-schools/2024/09/cohorting-for-hpv-with-mavis-release-1/index.md index 3f242f547..bcdba2272 100644 --- a/app/manage-vaccinations-in-schools/2024/09/cohorting-for-hpv-with-mavis-release-1/index.md +++ b/app/manage-vaccinations-in-schools/2024/09/cohorting-for-hpv-with-mavis-release-1/index.md @@ -1,6 +1,8 @@ --- title: Cohorting for the HPV programme with Mavis in 2024/25 date: 2024-09-19 +tags: + - HPV vaccine --- Mavis will be available for Coventry and Warwickshire SAIS team to use to run their HPV programme in 2024/25 from Monday 2nd December 2024. diff --git a/app/manage-vaccinations-in-schools/2024/09/how-health-questions-varied-in-the-mavis-pilot/index.md b/app/manage-vaccinations-in-schools/2024/09/how-health-questions-varied-in-the-mavis-pilot/index.md index 037772d84..3d01e8b44 100644 --- a/app/manage-vaccinations-in-schools/2024/09/how-health-questions-varied-in-the-mavis-pilot/index.md +++ b/app/manage-vaccinations-in-schools/2024/09/how-health-questions-varied-in-the-mavis-pilot/index.md @@ -1,6 +1,9 @@ --- title: How health questions varied in the Mavis pilot date: 2024-09-05 +tags: + - pilot + - user research --- UKHSA has a template consent form which they recommend for use by SAIS teams to get parental consent for the HPV vaccination. diff --git a/app/manage-vaccinations-in-schools/2024/12/hpv-consent/index.md b/app/manage-vaccinations-in-schools/2024/12/hpv-consent/index.md index 3f8aec331..a92b5a461 100644 --- a/app/manage-vaccinations-in-schools/2024/12/hpv-consent/index.md +++ b/app/manage-vaccinations-in-schools/2024/12/hpv-consent/index.md @@ -58,6 +58,8 @@ screenshots: text: Confirmation - id: confirmation-consent-given-and-needs-triage text: Confirmation (health answers need triage) +tags: + - HPV vaccine --- The following is a snapshot of the parental consent journey as it appeared when the service launched into private beta with Coventry and Warwickshire Partnership NHS Trust on 16 December 2024. diff --git a/app/manage-vaccinations-in-schools/2024/12/hpv-operations/index.md b/app/manage-vaccinations-in-schools/2024/12/hpv-operations/index.md index b36db2b49..d81e3461a 100644 --- a/app/manage-vaccinations-in-schools/2024/12/hpv-operations/index.md +++ b/app/manage-vaccinations-in-schools/2024/12/hpv-operations/index.md @@ -70,6 +70,8 @@ screenshots: text: Edit batch - id: vaccines-batch-archive text: Archive batch +tags: + - HPV vaccine --- The following is a snapshot of the operational aspects of Mavis as they appeared when the service launched into private beta with Coventry and Warwickshire Partnership NHS Trust on 16 December 2024. diff --git a/app/manage-vaccinations-in-schools/2024/12/hpv-sessions/index.md b/app/manage-vaccinations-in-schools/2024/12/hpv-sessions/index.md index 268f05a73..12333deea 100644 --- a/app/manage-vaccinations-in-schools/2024/12/hpv-sessions/index.md +++ b/app/manage-vaccinations-in-schools/2024/12/hpv-sessions/index.md @@ -86,6 +86,8 @@ screenshots: text: Check and confirm - id: patient-vaccinated text: Confirmation of vaccination recorded +tags: + - HPV vaccine --- The following is a snapshot of session management and recording HPV vaccinations when the service launched into private beta with Coventry and Warwickshire Partnership NHS Trust on 16 December 2024. diff --git a/app/manage-vaccinations-in-schools/2025/02/what-sais-teams-need-to-maintain-accurate-cohorts/index.md b/app/manage-vaccinations-in-schools/2025/02/what-sais-teams-need-to-maintain-accurate-cohorts/index.md index 61589a5e4..a6b7a94ad 100644 --- a/app/manage-vaccinations-in-schools/2025/02/what-sais-teams-need-to-maintain-accurate-cohorts/index.md +++ b/app/manage-vaccinations-in-schools/2025/02/what-sais-teams-need-to-maintain-accurate-cohorts/index.md @@ -1,6 +1,8 @@ --- title: What SAIS teams need to maintain accurate cohorts date: 2025-02-07 +tags: + - user research --- ## Planning school visits diff --git a/app/manage-vaccinations-in-schools/2025/03/importing-menacwy-vaccination-history-into-mavis/index.md b/app/manage-vaccinations-in-schools/2025/03/importing-menacwy-vaccination-history-into-mavis/index.md index b75ea5ed1..d76898a77 100644 --- a/app/manage-vaccinations-in-schools/2025/03/importing-menacwy-vaccination-history-into-mavis/index.md +++ b/app/manage-vaccinations-in-schools/2025/03/importing-menacwy-vaccination-history-into-mavis/index.md @@ -1,6 +1,8 @@ --- title: Importing MenACWY vaccination histories into Mavis date: 2025-03-25 +tags: + - MenACWY vaccine --- This post describes how we adapted Mavis to handle MenACWY vaccination histories and the issues we encountered when working with an early adopter School Age Immunisation Service (SAIS) team and their Child Health Information System (CHIS). diff --git a/app/manage-vaccinations-in-schools/2025/04/doubles-consent/index.md b/app/manage-vaccinations-in-schools/2025/04/doubles-consent/index.md index 3ab462008..51e8c2081 100644 --- a/app/manage-vaccinations-in-schools/2025/04/doubles-consent/index.md +++ b/app/manage-vaccinations-in-schools/2025/04/doubles-consent/index.md @@ -74,6 +74,8 @@ screenshots: text: Confirmation (consent given for one vaccination) - id: confirmation-consent-given-for-one-and-needs-triage text: Confirmation (consent given for one vaccination and health answers need triage) +tags: + - MenACWY vaccine --- The first SAIS team to use our service was Coventry and Warwickshire Partnership NHS Trust (CWPT). They run HPV vaccination sessions for year 8 students at the start of the Spring term, before turning their attention to MenACWY and Td/IPV sessions at the start of the Summer term. diff --git a/app/manage-vaccinations-in-schools/2025/04/doubles-recording/index.md b/app/manage-vaccinations-in-schools/2025/04/doubles-recording/index.md index 648785f3c..20a7ec2f8 100644 --- a/app/manage-vaccinations-in-schools/2025/04/doubles-recording/index.md +++ b/app/manage-vaccinations-in-schools/2025/04/doubles-recording/index.md @@ -39,6 +39,8 @@ screenshots: - Patient session (vaccinated for all programmes) - text: Patient session (not vaccinated) caption: We updated the design to ensure that it’s still possible to vaccinate a child if a previous attempt was unsuccessful. +tags: + - MenACWY vaccine --- The first SAIS team to use our service was Coventry and Warwickshire Partnership NHS Trust (CWPT). They run HPV vaccination sessions for year 8 students at the start of the Spring term, before turning their attention to MenACWY and Td/IPV sessions at the start of the Summer term. diff --git a/app/manage-vaccinations-in-schools/2025/04/pre-screening-questions/index.md b/app/manage-vaccinations-in-schools/2025/04/pre-screening-questions/index.md index 217270c12..79316784d 100644 --- a/app/manage-vaccinations-in-schools/2025/04/pre-screening-questions/index.md +++ b/app/manage-vaccinations-in-schools/2025/04/pre-screening-questions/index.md @@ -9,6 +9,8 @@ screenshots: caption: In this example, a nurse has manually checked all pre-screening questions prior to administering the first vaccination in the session. - text: Updated design with checkboxes (for Td/IPV) caption: In this example, a nurse is now ready to administer the second vaccination. The first question appears pre-selected because it was checked for the previous MenACWY vaccination. +tags: + - user research --- Before administering a vaccine, a nurse needs to ask the child a number of pre-screening questions. diff --git a/app/manage-vaccinations-in-schools/2025/06/flu-health-questions/index.md b/app/manage-vaccinations-in-schools/2025/06/flu-health-questions/index.md index ae31daae3..fa523d7b9 100644 --- a/app/manage-vaccinations-in-schools/2025/06/flu-health-questions/index.md +++ b/app/manage-vaccinations-in-schools/2025/06/flu-health-questions/index.md @@ -1,6 +1,9 @@ --- title: Asking parents the right health questions for flu date: 2025-06-17 +tags: + - content + - flu vaccine --- For the 2025 flu programme, we reviewed the health questions currently asked by SAIS teams, as well as those recommended by the UKHSA. diff --git a/app/manage-vaccinations-in-schools/2025/09/flu-consent/index.md b/app/manage-vaccinations-in-schools/2025/09/flu-consent/index.md index dd506784a..2cf24e9da 100644 --- a/app/manage-vaccinations-in-schools/2025/09/flu-consent/index.md +++ b/app/manage-vaccinations-in-schools/2025/09/flu-consent/index.md @@ -113,6 +113,8 @@ screenshots: text: Confirmation (alternative injection) - id: confirmation-consent-given-alternative-and-needs-triage text: Confirmation (alternative injection, health answers need triage) +tags: + - flu vaccine --- The children’s flu vaccine is offered yearly to all school-aged children (Reception to Year 11). Sessions run from the beginning of September every year. diff --git a/app/manage-vaccinations-in-schools/2025/09/flu-recording/index.md b/app/manage-vaccinations-in-schools/2025/09/flu-recording/index.md index 76213f0c5..b8086d29f 100644 --- a/app/manage-vaccinations-in-schools/2025/09/flu-recording/index.md +++ b/app/manage-vaccinations-in-schools/2025/09/flu-recording/index.md @@ -38,6 +38,8 @@ screenshots: caption: In this example, the parent has given consent for the injected vaccine only. An HCA can administer a vaccine using the national protocol by recording who supplied it. - text: Confirm vaccination (HCA, national protocol) caption: The confirmation screen for an HCA using the national protocol shows the nurse who supplied the vaccine. +tags: + - flu vaccine --- The children’s flu vaccine is offered yearly to all school-aged children (Reception to Year 11). Sessions run from the beginning of September every year. diff --git a/app/manage-your-screening/2025/03/alpha-prototype/index.md b/app/manage-your-screening/2025/03/alpha-prototype/index.md index a200ac42e..3c8d6c82f 100644 --- a/app/manage-your-screening/2025/03/alpha-prototype/index.md +++ b/app/manage-your-screening/2025/03/alpha-prototype/index.md @@ -2,6 +2,8 @@ title: Alpha Prototype date: 2025-03-26 description: Tests participants ability to log in, see their eligible screening services and when their next screening is due +tags: + - prototype --- ## Initial scope diff --git a/app/manage-your-screening/2025/03/ur-round1/index.md b/app/manage-your-screening/2025/03/ur-round1/index.md index d580be843..5efbb03ac 100644 --- a/app/manage-your-screening/2025/03/ur-round1/index.md +++ b/app/manage-your-screening/2025/03/ur-round1/index.md @@ -2,6 +2,8 @@ title: User Research Round 1 description: MAYS research round 1 date: 2025-03-26 +tags: + - user research --- ## Research focus diff --git a/app/manage-your-screening/2025/04/insights-from-team-invite-survey-april-2025/index.md b/app/manage-your-screening/2025/04/insights-from-team-invite-survey-april-2025/index.md index e7844edcb..7283a82f7 100644 --- a/app/manage-your-screening/2025/04/insights-from-team-invite-survey-april-2025/index.md +++ b/app/manage-your-screening/2025/04/insights-from-team-invite-survey-april-2025/index.md @@ -2,6 +2,8 @@ title: Insights from Team Invite survey April 2025 description: Insightful findings from team Invite user research survey April 2024 that are particularly impactful to the manage your screening (MAYS) team and its design thinking date: 2025-04-28 +tags: + - user research --- ## Overview diff --git a/app/nhs-health-check-online/2025/07/physical-activity-results/index.md b/app/nhs-health-check-online/2025/07/physical-activity-results/index.md index 73afbf3e3..58e489a38 100644 --- a/app/nhs-health-check-online/2025/07/physical-activity-results/index.md +++ b/app/nhs-health-check-online/2025/07/physical-activity-results/index.md @@ -2,6 +2,8 @@ title: Physical activity results – bridging the gap between an online and face‑to‑face service description: Improving the physical activity assessment to be more inclusive by recognising ‘everyday movement’ alongside structured exercise date: 2025-08-05 +tags: + - content --- ## What is the purpose of the service? diff --git a/app/nhs-health-check-online/2025/09/cholesterol-results/index.md b/app/nhs-health-check-online/2025/09/cholesterol-results/index.md index 4c8def494..f6fc041c0 100644 --- a/app/nhs-health-check-online/2025/09/cholesterol-results/index.md +++ b/app/nhs-health-check-online/2025/09/cholesterol-results/index.md @@ -1,6 +1,8 @@ --- title: Cholesterol results page date: 2025-09-01 +tags: + - content --- The cholesterol results page helps users understand their cholesterol levels and take action to improve their health. diff --git a/app/nhs-health-check-online/2025/11/managing-live-updates/index.md b/app/nhs-health-check-online/2025/11/managing-live-updates/index.md index ec7914519..904c6fa6c 100644 --- a/app/nhs-health-check-online/2025/11/managing-live-updates/index.md +++ b/app/nhs-health-check-online/2025/11/managing-live-updates/index.md @@ -1,6 +1,7 @@ --- title: "Designing for change: how we’re managing live updates in our service" date: 2025-11-18 + --- The NHS Digital Health Check online service is currently in its private beta phase. It is at this stage that we are slowly beginning to observe how real users interact with our platform, and how they respond to the information and guidance they receive. This is a critical moment for any digital health product: the transition from static design to dynamic, real-world use. One of the most important challenges we’ve tackled during this phase is how to ‘manage change once live’ - especially when those changes affect users mid-journey. diff --git a/app/nhs-health-check-online/2025/12/improving-uptake/index.md b/app/nhs-health-check-online/2025/12/improving-uptake/index.md index a21e84618..2ad8e18b1 100644 --- a/app/nhs-health-check-online/2025/12/improving-uptake/index.md +++ b/app/nhs-health-check-online/2025/12/improving-uptake/index.md @@ -2,6 +2,8 @@ title: "Improving uptake" description: "Redesigning invites, reminders, and the journey from invite to start." date: 2025-12-19 +tags: + - user research --- The NHS Health Check online service is currently in private beta. As users of the service increased, we began to observe how they interacted with the service and where drop-off occurred across the early stages of the journey. diff --git a/app/personalised-prevention-platform/2025/11/naming-the-service/index.md b/app/personalised-prevention-platform/2025/11/naming-the-service/index.md index 6e574345f..fbdf21ac0 100644 --- a/app/personalised-prevention-platform/2025/11/naming-the-service/index.md +++ b/app/personalised-prevention-platform/2025/11/naming-the-service/index.md @@ -3,6 +3,8 @@ title: Naming the service (for the pilot) description: "How we used a structured process to choose a name for the weight management pilot." date: 2025-11-24 author: Roz Strachan +tags: + - service --- Before we could run a pilot, the team needed to agree on a service name that we could use in the prototype – and for things like printed materials. diff --git a/app/record-a-vaccination/2023/03/making-sure-everyone-can-use-the-service/index.md b/app/record-a-vaccination/2023/03/making-sure-everyone-can-use-the-service/index.md index 3b9053b4c..6b9688031 100644 --- a/app/record-a-vaccination/2023/03/making-sure-everyone-can-use-the-service/index.md +++ b/app/record-a-vaccination/2023/03/making-sure-everyone-can-use-the-service/index.md @@ -1,6 +1,8 @@ --- title: Making sure everyone can use the service date: 2023-03-31 +tags: + - accessibility --- To design and build a record a vaccination service that works across different healthcare settings, we must meet the needs of various user groups and staff with diverse roles or permissions, like system administrators and vaccinators. diff --git a/app/record-a-vaccination/2023/03/what-is-the-record-a-vaccination-service/index.md b/app/record-a-vaccination/2023/03/what-is-the-record-a-vaccination-service/index.md index 02ed46a19..d73666521 100644 --- a/app/record-a-vaccination/2023/03/what-is-the-record-a-vaccination-service/index.md +++ b/app/record-a-vaccination/2023/03/what-is-the-record-a-vaccination-service/index.md @@ -1,6 +1,8 @@ --- title: What is the record a vaccination service? date: 2023-03-24 +tags: + - service --- ### The service will enable healthcare professionals to record vaccination data safely and efficiently diff --git a/app/record-a-vaccination/2023/06/sprint-six-managing-users/index.md b/app/record-a-vaccination/2023/06/sprint-six-managing-users/index.md index d1d35a797..94141465f 100644 --- a/app/record-a-vaccination/2023/06/sprint-six-managing-users/index.md +++ b/app/record-a-vaccination/2023/06/sprint-six-managing-users/index.md @@ -1,6 +1,9 @@ --- title: "Sprint six: managing users" date: 2023-06-19 +tags: + - users + - permissions --- ## Solving problems for users diff --git a/app/record-a-vaccination/2023/06/sprint-six-reporting-vaccinations/index.md b/app/record-a-vaccination/2023/06/sprint-six-reporting-vaccinations/index.md index 868c540af..606dbcf1b 100644 --- a/app/record-a-vaccination/2023/06/sprint-six-reporting-vaccinations/index.md +++ b/app/record-a-vaccination/2023/06/sprint-six-reporting-vaccinations/index.md @@ -1,6 +1,8 @@ --- title: "Sprint six: reporting vaccinations" date: 2023-06-26 +tags: + - reporting --- ## Supporting users to query, analyse, and interrogate data. diff --git a/app/record-a-vaccination/2023/07/editing-vaccination-records-beta/index.md b/app/record-a-vaccination/2023/07/editing-vaccination-records-beta/index.md index 19f175f77..f80fd9bc0 100644 --- a/app/record-a-vaccination/2023/07/editing-vaccination-records-beta/index.md +++ b/app/record-a-vaccination/2023/07/editing-vaccination-records-beta/index.md @@ -1,6 +1,9 @@ --- title: Editing vaccination records (beta) date: 2023-07-17 +tags: + - editing records + - permissions --- ## Iterating the editing vaccination records workflow diff --git a/app/record-a-vaccination/2023/07/sprint-eight-workflows/index.md b/app/record-a-vaccination/2023/07/sprint-eight-workflows/index.md index 33cf80b2b..8ff16096b 100644 --- a/app/record-a-vaccination/2023/07/sprint-eight-workflows/index.md +++ b/app/record-a-vaccination/2023/07/sprint-eight-workflows/index.md @@ -1,6 +1,8 @@ --- title: "Sprint eight: workflows" date: 2023-07-14 +tags: + - workflows --- ## Common ways vaccination clinics run diff --git a/app/record-a-vaccination/2023/07/sprint-seven-monitoring-activity/index.md b/app/record-a-vaccination/2023/07/sprint-seven-monitoring-activity/index.md index 934cdf609..cf898dc92 100644 --- a/app/record-a-vaccination/2023/07/sprint-seven-monitoring-activity/index.md +++ b/app/record-a-vaccination/2023/07/sprint-seven-monitoring-activity/index.md @@ -1,6 +1,8 @@ --- title: "Sprint seven: monitoring activity " date: 2023-07-10 +tags: + - reporting --- ## Helping users to monitor their performance and activity diff --git a/app/record-a-vaccination/2023/07/sprint-seven-setting-up-the-service/index.md b/app/record-a-vaccination/2023/07/sprint-seven-setting-up-the-service/index.md index c9d3573e3..82cd631e7 100644 --- a/app/record-a-vaccination/2023/07/sprint-seven-setting-up-the-service/index.md +++ b/app/record-a-vaccination/2023/07/sprint-seven-setting-up-the-service/index.md @@ -1,6 +1,8 @@ --- title: "Sprint seven: setting up the service" date: 2023-07-03 +tags: + - workflows --- ## Setting up a point-of-care service diff --git a/app/record-a-vaccination/2023/08/managing-settings-beta/index.md b/app/record-a-vaccination/2023/08/managing-settings-beta/index.md index b2a4122f4..6493867d6 100644 --- a/app/record-a-vaccination/2023/08/managing-settings-beta/index.md +++ b/app/record-a-vaccination/2023/08/managing-settings-beta/index.md @@ -1,6 +1,8 @@ --- title: Managing settings (beta) date: 2023-08-21 +tags: + - workflows --- ## Bringing together parts of the service diff --git a/app/record-a-vaccination/2023/09/managing-vaccines-beta/index.md b/app/record-a-vaccination/2023/09/managing-vaccines-beta/index.md index d1b1b2029..50cd24d88 100644 --- a/app/record-a-vaccination/2023/09/managing-vaccines-beta/index.md +++ b/app/record-a-vaccination/2023/09/managing-vaccines-beta/index.md @@ -1,6 +1,8 @@ --- title: Managing vaccines (beta) date: 2023-09-04 +tags: + - managing vaccines --- ## Setting up vaccines and batches for a service diff --git a/app/record-a-vaccination/2023/09/reporting-and-monitoring-beta/index.md b/app/record-a-vaccination/2023/09/reporting-and-monitoring-beta/index.md index 81950a3d9..ac484e25c 100644 --- a/app/record-a-vaccination/2023/09/reporting-and-monitoring-beta/index.md +++ b/app/record-a-vaccination/2023/09/reporting-and-monitoring-beta/index.md @@ -1,6 +1,8 @@ --- title: Reporting and monitoring (beta) date: 2023-09-18 +tags: + - reporting --- ## Bringing data and insights together diff --git a/app/record-a-vaccination/2023/10/editing-records-support-and-help-content-beta/index.md b/app/record-a-vaccination/2023/10/editing-records-support-and-help-content-beta/index.md index f20b6ef36..9e4e45a5e 100644 --- a/app/record-a-vaccination/2023/10/editing-records-support-and-help-content-beta/index.md +++ b/app/record-a-vaccination/2023/10/editing-records-support-and-help-content-beta/index.md @@ -1,6 +1,9 @@ --- title: Editing records support and help content (beta) date: 2023-10-16 +tags: + - editing records + - content --- ## When and where is support needed? diff --git a/app/record-a-vaccination/2023/11/system-error-support-content-and-helpdesk-beta/index.md b/app/record-a-vaccination/2023/11/system-error-support-content-and-helpdesk-beta/index.md index 62dba0138..d29210f2b 100644 --- a/app/record-a-vaccination/2023/11/system-error-support-content-and-helpdesk-beta/index.md +++ b/app/record-a-vaccination/2023/11/system-error-support-content-and-helpdesk-beta/index.md @@ -1,6 +1,8 @@ --- title: System error support content and helpdesk (beta) date: 2023-11-30 +tags: + - content --- ## Our approach to supporting users diff --git a/app/record-a-vaccination/2024/03/finding-patients-beta/index.md b/app/record-a-vaccination/2024/03/finding-patients-beta/index.md index b9f69cf90..22f5cf599 100644 --- a/app/record-a-vaccination/2024/03/finding-patients-beta/index.md +++ b/app/record-a-vaccination/2024/03/finding-patients-beta/index.md @@ -1,6 +1,9 @@ --- title: Finding patients (beta) date: 2024-03-08 +tags: + - finding patients + - user research --- ## Testing the find a patient journey diff --git a/app/record-a-vaccination/2024/03/recording-vaccinations-beta/index.md b/app/record-a-vaccination/2024/03/recording-vaccinations-beta/index.md index 9ebda71f0..c4abbd9a6 100644 --- a/app/record-a-vaccination/2024/03/recording-vaccinations-beta/index.md +++ b/app/record-a-vaccination/2024/03/recording-vaccinations-beta/index.md @@ -1,6 +1,8 @@ --- title: Recording vaccinations (beta) date: 2024-03-08 +tags: + - user research --- ## Testing the record a vaccination journey diff --git a/app/record-a-vaccination/2024/06/recording-covid-19-and-flu-together/index.md b/app/record-a-vaccination/2024/06/recording-covid-19-and-flu-together/index.md index 7ed45e355..753bbc794 100644 --- a/app/record-a-vaccination/2024/06/recording-covid-19-and-flu-together/index.md +++ b/app/record-a-vaccination/2024/06/recording-covid-19-and-flu-together/index.md @@ -1,6 +1,8 @@ --- title: Recording COVID-19 and flu together date: 2024-06-17 +tags: + - workflows --- ## Supporting co-administration diff --git a/app/record-a-vaccination/2025/03/notifying-users-about-updates/index.md b/app/record-a-vaccination/2025/03/notifying-users-about-updates/index.md index 7684e5f43..960857b7c 100644 --- a/app/record-a-vaccination/2025/03/notifying-users-about-updates/index.md +++ b/app/record-a-vaccination/2025/03/notifying-users-about-updates/index.md @@ -1,6 +1,9 @@ --- title: Notifying users about updates date: 2025-03-27 +tags: + - streamlining + - content --- We wanted to explore how we might tell RAVS users about any updates to the service which might impact them. This could include new features such as asking them to complete new fields when adding a vaccine batch, or larger scale changes such as a new streamlined journey for recording vaccinations. diff --git a/app/record-a-vaccination/2025/09/one-nostril-or-two/index.md b/app/record-a-vaccination/2025/09/one-nostril-or-two/index.md index efef1a084..d40992c68 100644 --- a/app/record-a-vaccination/2025/09/one-nostril-or-two/index.md +++ b/app/record-a-vaccination/2025/09/one-nostril-or-two/index.md @@ -6,6 +6,8 @@ image: src: /record-a-vaccination/2025/09/one-nostril-or-two/vaccine-type-flow-diagram.png opengraphImage: true alt: Flow diagram showing a fork whether the top fork is labelled 'Injection' and leads to a screen with the question 'Where did you give the injection?' and the bottom fork is labelled 'Nasal spray' and leads to a screen with the question 'Did you give a full dose of the vaccine?'. Arrows from both screens then recombine at the label 'Check and confirm' +tags: + - content --- From autumn 2025, the nasal flu vaccine for 2 to 3 year olds [will be available in some pharmacies for the first time](https://www.gov.uk/government/publications/vaccine-update-issue-362-august-2025-flu-special/vaccine-update-issue-362-august-2025-flu-special#pharmacy) (rather than just at a GP surgery). diff --git a/app/record-a-vaccination/2025/12/customer-experience-survey/index.md b/app/record-a-vaccination/2025/12/customer-experience-survey/index.md index 412644dd4..602c65184 100644 --- a/app/record-a-vaccination/2025/12/customer-experience-survey/index.md +++ b/app/record-a-vaccination/2025/12/customer-experience-survey/index.md @@ -6,6 +6,8 @@ image: src: /record-a-vaccination/2025/12/customer-experience-survey/free-text-feedback.jpg alt: 100s of strips of paper with comments from users laid out on a table opengraphImage: true +tags: + - user feedback --- On 26 November 2025, we emailed all users of our service, around 16,500 people, asking them to take part in a short customer experience survey. diff --git a/app/screening-invite/2025/06/invite-pilot-overview/index.md b/app/screening-invite/2025/06/invite-pilot-overview/index.md index 7880bad52..e6a32fb70 100644 --- a/app/screening-invite/2025/06/invite-pilot-overview/index.md +++ b/app/screening-invite/2025/06/invite-pilot-overview/index.md @@ -2,6 +2,9 @@ title: Breast screening invitations pilot overview description: An overview of Team Invite’s invitations to breast screening pilot December 2024 – February 2025 date: 2025-06-27 +tags: + - pilot + - breast screening --- Team Invite is working on inviting people to breast screening appointments using a digital-first communication strategy. This approach aims to reduce the number of letters sent and save the NHS significant cost, while providing breast screening participants with modern, reliable and safe ways of being invited to their mammography appointment. Also, we hope that introducing NHS Notify will help breast screening offices manage invitations more effectively, achieve productivity gains, and shorten book to invite time. diff --git a/app/screening-invite/2025/08/invite-breast-screening-pilot-design-iterations/index.md b/app/screening-invite/2025/08/invite-breast-screening-pilot-design-iterations/index.md index da9cc8234..76209bdfe 100644 --- a/app/screening-invite/2025/08/invite-breast-screening-pilot-design-iterations/index.md +++ b/app/screening-invite/2025/08/invite-breast-screening-pilot-design-iterations/index.md @@ -2,6 +2,9 @@ title: Breast screening pilot design iterations description: Content and interaction design work for the 2024 breast screening invitations Pilot date: 2025-08-13 +tags: + - pilot + - breast screening --- Team Invite is working on inviting people to breast screening appointments using a digital-first communication strategy. In our first post, [we gave a high-level overview of the pilot work](https://design-history.prevention-services.nhs.uk/screening-invite/2025/06/invite-pilot-overview/). In this one we’d like to explain how we took content and interaction design decisions to address user needs. diff --git a/app/smoking-cessation/2025/03/smoking-cessation-pilot/index.md b/app/smoking-cessation/2025/03/smoking-cessation-pilot/index.md index a99fb4946..ee9a65fef 100644 --- a/app/smoking-cessation/2025/03/smoking-cessation-pilot/index.md +++ b/app/smoking-cessation/2025/03/smoking-cessation-pilot/index.md @@ -2,6 +2,8 @@ title: Smoking cessation pilot description: Summary of work done to support the launch of a smoking cessation support service date: 2025-03-20 +tags: + - pilot --- To achieve the government goal of a smoke-free Britain by 2030, populations with increasing dependence needed access to smoking treatment services which meet their needs. diff --git a/app/talking-therapies/2025/11/learning-through-small-scale-experimentation/index.md b/app/talking-therapies/2025/11/learning-through-small-scale-experimentation/index.md index 72b3b4b07..13deb3c7b 100644 --- a/app/talking-therapies/2025/11/learning-through-small-scale-experimentation/index.md +++ b/app/talking-therapies/2025/11/learning-through-small-scale-experimentation/index.md @@ -3,6 +3,8 @@ title: Learning through small‑scale experimentation author: Emma Parnell description: A pilot sending messages to GP patients about NHS Talking Therapies resulted in an uplift in referrals, validating the approach before scaling nationally. date: 2025-11-24 +tags: + - pilot --- diff --git a/app/vaccinations/2025/07/creating-a-vds-ucd-monthnote/index.md b/app/vaccinations/2025/07/creating-a-vds-ucd-monthnote/index.md index d340585e0..984fc24af 100644 --- a/app/vaccinations/2025/07/creating-a-vds-ucd-monthnote/index.md +++ b/app/vaccinations/2025/07/creating-a-vds-ucd-monthnote/index.md @@ -1,6 +1,8 @@ --- title: Creating a VDS UCD monthnote date: 2025-07-03 +tags: + - service --- ## Purpose of the VDS UCD month-note diff --git a/app/vaccinations/2025/10/how-we-responded-to-the-covid-19-booster-confusion/index.md b/app/vaccinations/2025/10/how-we-responded-to-the-covid-19-booster-confusion/index.md index 997c22ad4..c593c9335 100644 --- a/app/vaccinations/2025/10/how-we-responded-to-the-covid-19-booster-confusion/index.md +++ b/app/vaccinations/2025/10/how-we-responded-to-the-covid-19-booster-confusion/index.md @@ -2,6 +2,9 @@ title: How we responded to the COVID-19 booster confusion author: Caroline Finucane date: 2025-10-23 +tags: + - live + - content --- **This autumn, as the COVID-19 vaccination programme launched, our digital services team needed to move quickly to respond to confusion around eligibility.**