Account won't load any characters.

[conchors]

When I log in with one of my accounts, it just stays empty like this:

My other google account loads, but my primary account will not
edit: it loads on mobile, but on any desktop browser.

[edreeseg]

@conchors Do you mind telling me what browser you're using? I'd like to see if I can try to replicate.

I've found that this will sometimes happen when a token expires and I get logged out after I've had the sheet open for a while. When this happens to be, I refresh and it goes back to being right as rain. Does it always do this when you try to log in, no matter what?

[conchors]

I tried it on both my opera gx browser, and on Chrome. It worked on mobile Chrome though, I tried opening in new tabs but it refused to load that one account. It worked fine when I used it last week, but tonight it failed

[edreeseg]

My suspicion is that this might have something to do with our startGoogleAuth function. I'll take a look and see what I can find out, but I'm not able to replicate the characters not loading at all - it seems like functionality on my end is just as I'd described above.

@conchors If you're still experiencing this problem, do me a favor and just answer a few questions for debugging purposes:

1. Is this issue limited to one account only, and all other accounts you try work?

2. If it's more than one account, is it only Google accounts, or does it happen with Github too?

3. If you try a hard-refresh with your browser (using these steps here) does the problem clear up at all?

Thank you very much for your patience.

[conchors]

1. yes. only one account has issues
2. Hard refresh did not solve it

[edreeseg]

@conchors Thank you for your assistance on this. It's been difficult to track down the exact cause as I can't replicate the issue on my end - it must be a state that this one account is specifically in that's causing this.

If, before attempting to log in, you open the developer console, do you see any messages printed there when the characters fail to load? In particular I'd be interested in any messages that appear in red.

If you find that messages in the console are disappearing too fast to see because you are being sent to other pages, it may help to try looking into how to preserve logs when navigating.

Sorry for asking so much of you - I'd like to get this resolved, but without first knowing the cause it's difficult to find the solution. Thanks once again for your patience.

[shaunbag]

Just a quick update if anyone is still having this issue, i had a similiar problem but it was due to Chrome not allowing 3rd party Cookies - allow cookies problem solved

Great App BTW !!

[RikuXander]

Just a quick update if anyone is still having this issue, i had a similiar problem but it was due to Chrome not allowing 3rd party Cookies - allow cookies problem solved

Great App BTW !!

That did it for me.

[edreeseg]

Important to note that unless I’m mistaken 3rd party cookie functionality will be removed entirely from Chrome (and I believe others like Firefox as well) in the relatively near future. Might be worth looking into.

[IceQueenRose]

Resurrecting this since I'm having the exact same issues but allowing cookies didn't fix anything.

[edreeseg]

@IceQueenRose Any chance you can follow the instructions listed here: #75 (comment)

That information would be very useful for debugging specifically why this is occurring - particularly if the cookie issue described above isn't the problem.