You need to add missing img dirs (since said dirs was removed in 1.8) and add the respective missing imgs for mysupport to mysupport pkg as I noted here https://community.mybb.com/thread-220224-post-1317451.html#pid1317451
ie:
images/modcp/mysupport_technical.png
images/usercp/mysupport_assigned.png
images/usercp/mysupport_support.png
https://community.mybb.com/attachment.php?aid=41148
as seen in https://github.com/vintagedaddyo/MySupport/commit/54480d2d4ae4fae70b76456f489e64efa7e44387
and as seen added in this 1.8 working variant: https://github.com/vintagedaddyo/MySupport/tree/master/working_variant