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<!doctype html>
<html class="no-js" lang="en">
<head>
<meta charset="utf-8">
<meta http-equiv="x-ua-compatible" content="ie=edge">
<title>SereniCraft</title>
<meta name="robots" content="noindex, follow" />
<meta name="description" content="SereniCraft">
<meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no">
<!-- Favicon -->
<link rel="shortcut icon" type="image/x-icon" href="./assets/images/favicon.png">
<!-- CSS (Font, Vendor, Icon, Plugins & Style CSS files) -->
<!-- Fonts CSS -->
<link rel="preconnect" href="https://fonts.googleapis.com">
<link rel="preconnect" href="https://fonts.gstatic.com" crossorigin>
<link href="https://fonts.googleapis.com/css2?family=Open+Sans:ital,wght@0,300;0,400;0,500;0,600;0,700;0,800;1,300;1,400;1,500;1,600;1,700;1,800&family=Oswald:wght@200;300;400;500;600;700&display=swap" rel="stylesheet">
<!-- Vendor CSS (Bootstrap & Icon Font) -->
<link rel="stylesheet" href="./assets/css/vendor/bootstrap.min.css">
<!-- Icons CSS -->
<link rel="stylesheet" href="./assets/css/plugins/simple-line-icons.min.css">
<!-- Plugins CSS -->
<link rel="stylesheet" href="./assets/css/plugins/swiper-bundle.min.css">
<link rel="stylesheet" href="./assets/css/plugins/magnific-popup.css">
<link rel="stylesheet" href="./assets/css/plugins/ion.rangeSlider.min.css">
<!-- Style CSS -->
<link rel="stylesheet" href="./assets/css/style.css">
</head>
<body>
<div class="header sticky-header section">
<div class="container-fluid">
<div class="row align-items-center">
<!-- Logo Start -->
<div class="col-lg-2 col">
<div class="header-logo">
<a href="index.html">
<img src="./assets/images/logo/logo-dark.png" width="150" height="67" alt="SereniCraft logo">
</a>
</div>
</div>
<!-- Logo End -->
<!-- Menu Start -->
<div class="col d-none d-lg-block">
<nav class="main-menu">
<ul>
<li><a href="index.html">Home</a></li>
<li><a href="Shop-Craft.html">Craft</a></li>
<li><a href="shop-Accessories.html">Accessories </a></li>
<li><a href="shop-Gifts.html">Gifts </a></li>
<li class="has-sub-menu">
<a href="about-us.html">Explore</a>
<ul class="sub-menu">
<li><a href="about-us.html">About Us</a></li>
<li><a href="faq.html">FAQ</a></li>
</ul>
</li>
<li class="has-sub-menu">
<a href="blog-no-sidebar.html">Blog</a>
</li>
<li><a href="contact.html">Contact Us</a></li>
</ul>
</nav>
</div>
<!-- Menu End -->
<!-- Action Start -->
<div class="col-auto">
<div class="header-action">
<div class="header-action-item">
<button class="header-action-toggle" type="button" data-bs-toggle="offcanvas" data-bs-target="#offcanvas-search"><i class="sli-magnifier"></i></button>
</div>
<div class="header-action-item">
<a href="shopping-cart.html">
<button class="header-action-toggle" type="button" data-bs-toggle="offcanvas" data-bs-target="#offcanvas-cart"><i class="sli-basket-loaded"></i></button>
</a>
</div>
<div class="header-action-item dropdown">
<button class="header-action-toggle" type="button" data-bs-toggle="dropdown"><i class="sli-settings"></i></button>
<div class="dropdown-menu header-dropdown-menu">
<h6 class="header-dropdown-menu-title">Account</h6>
<ul>
<li><a href="login.html">Login</a></li>
<li><a href="register.html">Register</a></li>
<li><a href="my-account.html">My Account</a></li>
</ul>
</div>
</div>
<div class="header-action-item d-lg-none">
<button class="header-action-toggle" type="button" data-bs-toggle="offcanvas" data-bs-target="#offcanvas-header"><i class="sli-menu"></i></button>
</div>
</div>
</div>
<!-- Action End -->
</div>
</div>
</div>
<div class="offcanvas offcanvas-end w-100 bg-dark border-0" id="offcanvas-search">
<div class="offcanvas-body d-flex align-items-center justify-content-center">
<button type="button" class="btn-close offcanvas-search-close-btn text-white" data-bs-dismiss="offcanvas" aria-label="Close"></button>
<div class="offcanvas-search-form">
<form action="#">
<input type="search" name="q" placeholder="Search our store">
<button type="submit"><i class="sli-magnifier"></i></button>
</form>
</div>
</div>
</div>
<div class="offcanvas offcanvas-end" id="offcanvas-header">
<div class="offcanvas-header">
<h5>Mobile Menu</h5>
<button type="button" class="btn-close text-reset" data-bs-dismiss="offcanvas" aria-label="Close"></button>
</div>
<div class="offcanvas-body">
<nav class="mobile-menu">
<ul>
<li>
<a href="index.html">Home</a>
<button class="mobile-sub-menu-toggle"></button>
<ul class="mobile-sub-menu">
<li><a href="index.html">Home</a></li>
</ul>
</li>
<li>
<a href="Shop-Craft.html">Shop</a>
<button class="mobile-sub-menu-toggle"></button>
<ul class="mobile-sub-menu">
<li><a href="Shop-Craft.html">Craft</a></li>
<li><a href="shop-Accessories.html">Accessories </a></li>
<li><a href="shop-Gifts.html">Gifts </a></li>
<li><a href="shopping-cart.html">Shopping Cart</a></li>
<li><a href="checkout.html">Checkout</a></li>
<li><a href="my-account.html">My Account</a></li>
</ul>
</li>
<li>
<a href="about-us.html">Pages</a>
<button class="mobile-sub-menu-toggle"></button>
<ul class="mobile-sub-menu">
<li><a href="about-us.html">About Us</a></li>
<li><a href="contact.html">Contact Us</a></li>
<li><a href="login.html">Login</a></li>
<li><a href="register.html">Register</a></li>
<li><a href="faq.html">FAQ</a></li>
</ul>
</li>
<li>
<a href="blog-no-sidebar.html">Blogs</a>
</li>
<li><a href="contact.html">Contact Us</a></li>
</ul>
</nav>
</div>
</div>
<!-- Page Banner Section Start -->
<div class="page-banner-section section">
<div class="container">
<ul class="breadcrumb">
<li><a href="Support policy.html">SUPPORT POLICY</a></li>
</ul>
</div>
</div>
<!-- Page Banner Section End -->
<!-- FAQ Section Start -->
<div class="section section-padding">
<div class="container">
<div class="accordion" id="faqAccordion">
<div class="accordion-item">
<h2 class="accordion-header">
<button class="accordion-button" type="button" data-bs-toggle="collapse" data-bs-target="#faqOne">What payment methods do you accept?</button>
</h2>
<div id="faqOne" class="accordion-collapse collapse show" data-bs-parent="#faqAccordion">
<div class="accordion-body">
<p>We accept payments via credit/debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers.</p>
</div>
</div>
</div>
<div class="accordion-item">
<h2 class="accordion-header">
<button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#faqTwo">How long will it take to receive my order?</button>
</h2>
<div id="faqTwo" class="accordion-collapse collapse" data-bs-parent="#faqAccordion">
<div class="accordion-body">
<p>The delivery time depends on your location and the shipping method chosen. Typically, orders are processed within 1-3 business days, and shipping times range from 3-7 days domestically and 7-14 days internationally.</p>
</div>
</div>
</div>
<div class="accordion-item">
<h2 class="accordion-header">
<button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#faqThree">What is your return policy?</button>
</h2>
<div id="faqThree" class="accordion-collapse collapse" data-bs-parent="#faqAccordion">
<div class="accordion-body">
<p>We offer a hassle-free 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Please note that items must be in their original condition with tags attached.</p>
</div>
</div>
</div>
<div class="accordion-item">
<h2 class="accordion-header">
<button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#faqFour">Do you offer custom or personalized items?</button>
</h2>
<div id="faqFour" class="accordion-collapse collapse" data-bs-parent="#faqAccordion">
<div class="accordion-body">
<p>Yes, we offer customization services for select products. Please contact our customer support team to discuss your requirements and get a quote.</p>
</div>
</div>
</div>
<div class="accordion-item">
<h2 class="accordion-header">
<button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#faqFive">Are your products handmade?</button>
</h2>
<div id="faqFive" class="accordion-collapse collapse" data-bs-parent="#faqAccordion">
<div class="accordion-body">
<p>Yes, the majority of our products are handmade by skilled artisans who take pride in their craft. Each item is carefully crafted with attention to detail and quality.</p>
</div>
</div>
</div>
<div class="accordion-item">
<h2 class="accordion-header">
<button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#faqSix">How can I track my order?</button>
</h2>
<div id="faqSix" class="accordion-collapse collapse" data-bs-parent="#faqAccordion">
<div class="accordion-body">
<p>Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.</p>
</div>
</div>
</div>
<div class="accordion-item">
<h2 class="accordion-header">
<button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#faqEight">Are your products eco-friendly?</button>
</h2>
<div id="faqEight" class="accordion-collapse collapse" data-bs-parent="#faqAccordion">
<div class="accordion-body">
<p>We strive to source materials responsibly and prioritize eco-friendly practices wherever possible. Many of our products are made from sustainable materials and we are committed to reducing our environmental impact.</p>
</div>
</div>
</div>
<div class="accordion-item">
<h2 class="accordion-header">
<button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#faqTen">How can I contact customer support?</button>
</h2>
<div id="faqTen" class="accordion-collapse collapse" data-bs-parent="#faqAccordion">
<div class="accordion-body">
<p>You can reach our customer support team via email at <a href="infor@SereniCraft.lk">infor@SereniCraft.lk</a> or through our contact form on the website. We strive to respond to all inquiries within 24 hours.</p>
</div>
</div>
</div>
</div>
</div>
</div>
<!-- FAQ Section End -->
<!-- Footer Section Start -->
<div class="footer-section section">
<!-- Footer Top Section Start -->
<div class="footer-top section">
<div class="container">
<div class="row mb-n8">
<!-- Footer Widget Start -->
<div class="col-lg-4 col-sm-6 col-12 mb-8">
<div class="footer-widget footer-widget-dark">
<h5 class="footer-widget-title">About Info</h5>
<p>This is the perfect platform to find the essence of the Indian Ocean. You will find the finest Ceylon elements.</p>
<ul class="footer-widget-list-icon">
<li><i class="sli-location-pin"></i>Addresss: 166, Galle Road, Panadura,Sri Lanka</li>
<li><i class="sli-envelope"></i>Email: infor@SereniCraft.lk</li>
<li><i class="sli-phone"></i>Phone: (012) 345 6789</li>
</ul>
</div>
</div>
<!-- Footer Widget End -->
<!-- Footer Widget Start -->
<div class="col-lg-3 col-sm-6 col-12 mb-8">
<div class="footer-widget footer-widget-dark">
<h5 class="footer-widget-title">Information</h5>
<ul class="footer-widget-list">
<li><a href="Returns policy.html">Returns Policy</a></li>
<li><a href="Support policy.html">Support Policy</a></li>
<li><a href="faq.html">FAQs</a></li>
<li><a href="Privacy policy.html">Privacy Policy</a></li>
</ul>
</div>
</div>
<!-- Footer Widget End -->
<!-- Footer Widget Start -->
<div class="col-lg-3 col-sm-6 col-12 mb-8">
<div class="footer-widget footer-widget-dark">
<h5 class="footer-widget-title">Quick Links</h5>
<ul class="footer-widget-list">
<li><a href="about-us.html">About us</a></li>
<li><a href="my-account.html">My Account</a></li>
<li><a href="login.html">Login</a></li>
<li><a href="register.html">Register</a></li>
</ul>
</div>
</div>
<!-- Footer Widget End -->
<!-- Footer Widget Start -->
<div class="col-lg-2 col-sm-6 col-12 mb-8">
<div class="footer-widget footer-widget-dark">
<h5 class="footer-widget-title">Follow Us On</h5>
<ul class="footer-widget-list-icon">
<li><a href="#"><i class="sli-social-facebook"></i>Facebook</a></li>
<li><a href="#"><i class="sli-social-twitter"></i>Twitter</a></li>
<li><a href="#"><i class="sli-social-instagram"></i>Instagram</a></li>
<li><a href="#"><i class="sli-social-youtube"></i>Youtube</a></li>
<li><a href="#"><i class="sli-social-pinterest"></i>Pinterest</a></li>
</ul>
</div>
</div>
<!-- Footer Widget End -->
</div>
</div>
</div>
<!-- Footer Top Section End -->
<!-- Footer Bottom Section Start -->
<div class="footer-bottom footer-bottom-dark section">
<div class="container">
<div class="row justify-content-between align-items-center mb-n2">
<!-- Footer Widget Start -->
<div class="col-md-auto col-12 mb-2">
<p class="footer-copyright footer-copyright-dark text-center">Copyright <b class="text-primary">SereniCraft</b> ©2024</p>
</div>
<!-- Footer Widget End -->
</div>
</div>
</div>
<!-- Footer Bottom Section End -->
</div>
<!-- Footer Section End -->
<button class="scroll-to-top"><i class="sli-arrow-up"></i></button>
<!-- JS Vendor, Plugins & Activation Script Files -->
<!-- Vendors JS -->
<script src="./assets/js/vendor/jquery-3.6.0.min.js"></script>
<script src="./assets/js/vendor/bootstrap.bundle.min.js"></script>
<!-- Plugins JS -->
<script src="./assets/js/plugins/swiper-bundle.min.js"></script>
<script src="./assets/js/plugins/jquery.sticky-sidebar.min.js"></script>
<!-- Activation JS -->
<script src="./assets/js/active.js"></script>
</body>
</html>