From 0b0a1fccf883dbd57ae7c33f8bb91c1df03548c2 Mon Sep 17 00:00:00 2001 From: =?UTF-8?q?Rui=20Ap=C3=B3stolo?= Date: Tue, 25 Apr 2023 14:56:11 +0100 Subject: [PATCH 1/2] Added best practices when submitting query --- _episodes/07-further-help.md | 13 +++++++++++++ 1 file changed, 13 insertions(+) diff --git a/_episodes/07-further-help.md b/_episodes/07-further-help.md index e81e25f..d9e9b7e 100644 --- a/_episodes/07-further-help.md +++ b/_episodes/07-further-help.md @@ -22,6 +22,19 @@ Contacting the ARCHER2 Service Desk is the easiest way to get in touch with the any questions you have or report issues with your use of the service. You can contact the ARCHER2 Service Desk at: [support@archer2.ac.uk](mailto:support@archer2.ac.uk). +You can help the CSE team handle your query faster by providing some useful information +on your email: + + * The username and project you were using + * The slurm job ID, if applicable + * Clearly state the problem or error you are are seeing, and provide context of what you are trying to do + * The exact command / script you ran (including any slurm scripts) + * The complete output / error log the program created + +If there are any logs, or the input scripts are large, the best way to give access to +the CSE team is to copy the input/output/log files to a directory in `/work//shared` +and, in the email to the helpdesk, provide the path to this folder. + If you have a particular issue that you would like to discuss in more depth with an expert from the ARCHER2 CSE service you can book a callback from them at a time of your convenience. Please contact the service desk if you From 7edf0963cf68eb245bdaa6e82a95d3c1cfa102d1 Mon Sep 17 00:00:00 2001 From: =?UTF-8?q?Rui=20Ap=C3=B3stolo?= Date: Tue, 25 Apr 2023 15:00:08 +0100 Subject: [PATCH 2/2] Minor typo --- _episodes/07-further-help.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/_episodes/07-further-help.md b/_episodes/07-further-help.md index d9e9b7e..9ccafa3 100644 --- a/_episodes/07-further-help.md +++ b/_episodes/07-further-help.md @@ -33,7 +33,7 @@ on your email: If there are any logs, or the input scripts are large, the best way to give access to the CSE team is to copy the input/output/log files to a directory in `/work//shared` -and, in the email to the helpdesk, provide the path to this folder. +and, in the email to the service desk, provide the path to this folder. If you have a particular issue that you would like to discuss in more depth with an expert from the ARCHER2 CSE service you can book a callback from them at a time of your convenience.