Mute on master channel sometimes cannot be reset with "mute all" buttons on CS18AI

[romansavrulin]

August 26, 2019 12:50 AM

Sometimes mixer enters the state when master channel gets muted and doesn't return to normal operation even after "ALL OFF" mute button is pressed. This state can not be exited from any available software and the only solution is to zero-out board and load the latest scene again. I cannot provide exact steps to reproduce the issue yet, but it sometimes appears after playing with mute section on CS18AI. Sequence like "All ON" (enable) - "ALL ON" (disable) - "All ON" (enable) - "All OFF" (disable) replayed quck will sometimes break this down. Process concurrency or something else - still yet to find out. Next time I will save a scene and provide it to the ticket

Firmware CS18 v13840
Firmware RML16 v13731

Just to let you know, I've duplicated this and other RM/CS18 unresolved issues I've reported earlier with timestamps to my GitHub repo https://github.com/DjFix/Presonus-RM-RML-Analysis just to publicly track time that support spends resolving them. So far, I can celebrate a year for my first one.

[romansavrulin]

06 Oct 2019

This is a follow-up to your previous request #527612 "Mute on master channel sometimes cannot be reset with "mute all" buttons on CS18AI"

Looks like this happens in conjunction with "Mute all" button on RM itself. If I press "Mute All" on a mixer, then I cannot unmute it from console. Also, Mute button on Flex channel (when it is represents MONO) on CS do not follow Mute state of Mono bus on UC.

Try it yourself:

1. Boot everything up
2. Connect UC and CS to the mixer
3. Press "Mute All" on mixer (say, before you connect something on the stage)
4. Verify all channels are muted on UC (including Mono bus)
5. Note "Mute" on Flex fader don't lit - BANG
6. Press "All Off" on CS
7. All channels are unmuted, except MONO and Main, but you cannot note it, because Mute on Mono is still unlit. Mute all on mixer is still lit. But if the mixer is placed on stage, and you sit at FOH, you sometimes cannot control and even see this button is lit. CS gives no signs this button is active on RM.
8. Go in UC, and you'll mention that mono bus is muted. You can unmute it, but Mute all on RM still mutes master. and you cannot remove it from FOH, and cannot even see that it is active from FOH. In settings of UC "Mute all" is not active and it doesn't follow button on RM.
   Selecting "Cntr/Mono" or "Left/Right" doesn't bring Mute light to Flex fader too.

What I expect

1. "All off" do what is expected to do: disables all mutes, including "Mute All" on RM
2. Flex Fader Mute button follow "Cntr/Mono" or "Left/Right" selection and represents Mute state of Master or Mono
3. UC have Mute button on Master to be able unmute master from FOH position.

Hope that helps to solve this problem in upcoming release of beta RM firmware

---

On 1.6.16403 still the same issues.

• Flex fader Mute button on CS do not follow Main/C mute on UC
• "Mute all" on RM do not follow "All on", "All off" on CS

[romansavrulin]

Tech Support 10 Oct at 13:14
Hi Roman,

Thanks for your time.

We're sorry you're having this issue, and we will be reporting this to the development team.

Thank you for bringing this to our attention—feedback from customers like you is a critical asset to the improvement of our hardware and software!

We will alert you through a support ticket follow-up to notify you if and when an update is available and where to get it.

We recommend reading the latest release notes when our software is updated to see if your issue is resolved. You can find the latest release notes in your my.presonus.com account.

Regards,
Alan D'Arcy