Gate meter on RML16AI shows non-relevant information

[romansavrulin]

January 4, 2019 1:19 AM

Gate meter indication for every channel is too slow and showing non-relevant value. It makes impossible to use it to tune gater/expander for channels.
The problem is present in UC Control and CS18AI, so looks like RML16AI Firmware issue.

RML16AI Firmware v13731
CS18AI Firmware v13840

Bug video: https://youtu.be/PWFBgK4iw9U

Expected behavior: Gate indication shows when gate opens and responses to attack timing

[romansavrulin]

January 10, 2019 5:22 PM

Hi Roman,

Thank you for getting in touch. We're sorry you're having this issue, and we will be reporting this to the development team. Thank you for bringing this to our attention—feedback from customers like you is a critical asset to the improvement of our hardware and software!

We will alert you through a support ticket follow-up to notify you if and when an update is available and where to get it.

We recommend reading the latest release notes when our software is updated to see if your issue is resolved. You can find the latest release notes in your my.presonus.com account.

Regards,
Jonny Doyle
Live Sound Support Lead