CS18AI Clip led is flickering in meter GR mode when no audio and expander enabled Add a Comment

[romansavrulin]

January 4, 2019 3:11 AM

I'm experiencing CLIP LED flickering when expander is active on the channel, channel meters are in GR mode and no signals is sent to the inputs.

RML16AI Firmware v13731
CS18AI Firmware v13840

Bug video: https://youtu.be/pjKEW0jTVds
Expected behavior: Clip LEDs on the channels with enabled expanders are not flickering.

[romansavrulin]

January 18, 2019 7:27 PM

Hi Roman,

Thank you for getting in touch.

We're sorry you're having this issue, and we will be reporting this to the development team. Thank you for bringing this to our attention—feedback from customers like you is a critical asset to the improvement of our hardware and software!

The issue does not impact the sound on the mixer and at this time its just a visual issue on the gates/clip indicators.

We will alert you through a support ticket follow-up to notify you if and when an update is available and where to get it.

We recommend reading the latest release notes when our software is updated to see if your issue is resolved. You can find the latest release notes in your my.presonus.com account.

Regards,
Jonny Doyle
Live Sound Support Lead

[romansavrulin]

January 18, 2019 7:38 PM

Hi Roman,

Thank you for letting us now. I've got you ticket details on another data base and we will reach out to you when we have a solution for this. As there is no further troubleshooting required this ticket will be set to solved.

Regards,
Jonny Doyle
Live Sound Support Lead