TASK: Backend Development for AI-Powered Chatbot System

[mvadodariya]

Describe the task
Create backend services and endpoints to support an AI-powered chatbot for end-users (e.g., health workers). These services will handle issue reporting, ticket management, real-time support, and integration with external systems. Key features include multilingual NLP support, AI-driven suggestions, automated ticket generation, and escalation to human support.

• Create NLP Service for Multilingual Support: Develop an NLP service to handle user interactions in multiple languages.
• Create Ticket Management Endpoints: Implement services for ticket creation, tracking, and updates, integrated with helpdesk systems like Jira and Zendesk.
• Create AI Suggestions Service: Build a service that provides intelligent issue suggestions based on common problems and FAQs.
• Create Escalation Service: Develop rules and endpoints to escalate unresolved issues to human agents.
• Create Notification Service: Implement real-time notifications for ticket updates, new suggestions, and escalations.
• Create Admin Analytics Endpoints: Provide backend analytics services for tracking user interactions, ticket resolution times, and chatbot performance.