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<!DOCTYPE html>
<html lang="en">
<head>
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<p>Telephone: 0161 123 4567</p>
<p>Email: contact@sigmait.co.uk</p>
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<div class="col">
<h1 class="pb-4">Sigma Repairs Terms and Conditions</h1>
<p>TERMS AND CONDITIONS – OUR AGREEMENT</p>
<p>In these terms and conditions, references to “we” and “us” are to Sigma Repairs (Computer shop).
By using services provided by Sigma Repairs you are entering into a contract with us. The terms
below set out our obligations to you and what you are agreeing to.
</p>
<p class="font-weight-bold ">REPAIR SERVICE</p>
<p>IMPORTANT: You are responsible for ensuring that you have backed up all data on your computer
before we access your system. We will not be responsible for any loss of data, pictures,
information or programs on your computer.</p>
<p>If you have not made any backups of your data then we can do this for you. Please contact us as
soon as possible to arrange for your data to be backed up before we start work on your computer.
Please note, mechanical failure of your hard disk or other components inside your computer can
occur without warning during our intensive diagnostics. Virus and malware infections can also
damage your data and could lead to unpredictable problems and could result in data loss.</p>
<p>For some jobs, we may need to re-install your operating system. This involves wiping your hard
disk clean and re-installing the operating system back to the point when your computer was first
purchased. We will contact you prior to doing this but if you require your data to be backed up
prior to the wipe and restored back to your computer once the operating system has been
re-installed please let us know. There will be additional charges associated with this service.
</p>
<p class="font-weight-bold ">On-Site Repairs and Services</p>
<p>If you book an on-site mobile repair technician appointment we will need the following at the
time of appointment:
<br>
<br>
-Full access to the equipment being repaired. Electricity mains power & Lighting
<br>
-Your agreement to follow our reasonable instructions
<br>
<br>
Your computer system should have a valid Windows operating systems or Apple OS X operating
system installed. If you have not, we may need to purchase and install a retail version of the
relevant operating system for your computer. Additional costs and time will be involved.
We are unable to work on unlicensed operating systems.
</p>
<p class="font-weight-bold">FREE DIAGNOSTICS.</p>
<p>It can take many hours to fully diagnose your computer. This is a free service we offer to all
our residential customers on condition that we repair your device while your device remains on
our premises. If you decide to not go ahead with the repair, a nominal diagnostics charge of
£19.99 will be applied or if your device is beyond economical repair we are happy to recycle
your device in lieu of our nominal diagnostics fee.</p>
<p>Liquid damage items are subjected to a non-refundable cleaning fee before we start any
repair/diagnosis to the device. The fee for laptops laptops is £29.99.
Business / Trade Customers will be charged £19.99 + vat standard diagnostics charge
</p>
<p class="font-weight-bold">REPAIR / SERVICE CANCELLATIONS</p>
<p>It can take many hours to fully diagnose and repair your computer and often we need to purchase
parts that are required for your repair. If at any time you decide to cancel the repair you will
be liable to make payment of any parts ordered for your repair and a calculation of the cost of
labour to the maximum of the agreed quoted cost of repair will be charged. We will not release
any item back to you until payment in full is received.</p>
<p class="font-weight-bold">ABANDONED COMPUTERS</p>
<p>Any computer that has been left abandoned for over 180 days will be recycled or disposed if prior
arrangements have not been made. It is important that you check your details on your receipt at
the time of booking to ensure that we have your correct contact details. We will not be held
responsible for any inaccuracies in the details provided. We will make reasonable attempts to
contact the customer using the information supplied by the customer as per Torts (Interference
with Goods) Act 1977.
</p>
<p class="font-weight-bold">REPAIR & DIAGNOSTICS TIMES</p>
<p>Although we aim to get your device repaired / diagnosed as quickly as possible, the service can
sometimes take longer than anticipated. We normally aim to diagnose and repair within 2-5
business days but sometimes the repair can take longer. We often have to source parts from
outside of the UK and can take several weeks before we receive the parts and clear customs. We
will not be held responsible for any repairs that exceed our estimated completion time. We will
make every effort to inform you if we expect a delay in our service. If you would like a status
update please get in touch with our repair centre or send us a message from our website.</p>
<p class="font-weight-bold">APPLE IPAD & iPHONE AND MOBILE DEVICE REPAIRS.</p>
<p>When Sigma Repairs take on your device for repair there are many situations that we are unable to
test for before we start the repair and this disclaimer is in place to protect yourself and
ourselves from any potential misunderstandings.
<br>
<span class="font-weight-bold">[1]</span> Unforeseen Damage of Malfunction
<br>
I understand Sigma Repairs will be unaware of any other potential problems that could arise as a
result of the initial damage or by opening / disturbing the internal logic boards and internal
cables during dismantle / repair. This may result in additional charges to cover the costs of
parts required to complete the repair. We will endeavour to make you aware of this at the time
of repair / diagnosis.
An example of typical faults that can occur with Apple iPhones and iPads as a result repair
includes but not limited to:
<br>
-Fingerprint Sensor Damage – If your Finger Sensor is damaged please go to Apple.
<br>
-Internal Cables Damage
<br>
-Internal LCD Screen
<br>
-Casing Damage / Bent Chassis
<br>
-Front/Back Camera Failure
<br>
-Home Button / Lock / Volume / Off button Failure
<br>
<span class="font-weight-bold"> [2]</span> Parts We Use
For Apple devices, we use THIRD PARTY SCREENS and these are not officially endorsed by Apple. If
you prefer an original Apple Screen this can only be undertaken by Apple in Cardiff. For your
total peace of mind all our screens are guaranteed for ONE YEAR (Apple only gives 90 days!).
<br>
<span class="font-weight-bold"> [3]</span> Original Apple Warranty
Apple May refuse to undertake any work on your device if it is repaired by anyone other than
Apple. This includes both in-warranty and out-of-warranty repairs.
<br>
<span class="font-weight-bold"> [4]</span> Waterproof / Water Resistant Devices
To repair your device, we need to physically get inside it which usually means we have to break
the waterproof seal (if any). Some items that are classed as waterproof / water resistant may
not be waterproof on return to you. If this will affect the enjoyment of your device please only
ensure you get it repaired with the manufacturer directly to guarantee a waterproof seal on
return.
<br>
<span class="font-weight-bold"> [5]</span> Liquid Damaged Devices
Any device that is found to have any signs of liquid damage internally will be exempt from any
warranties offered. We may still be able to do the repair but due to the nature of liquid
damage/corrosion we will not offer any warranty what-so-ever. We will stop working on your
device and inform you as soon as we see any signs of internal liquid damage. Only after speaking
with you will we continue with the repair.
<br>
<span class="font-weight-bold"> [6]</span> Your data – includes photos, emails, documents
It is YOUR responsibility to ensure your data is backed up prior to repair. Sigma Repairs will
not be liable for loss of data whatsoever. We do offer a backup service – please ask for this
BEFORE we start the repair.
</p>
<p class="font-weight-bold">PERSONAL DATA</p>
<p>During the booking in of your computer we will ask you for certain details which we require to perform the service. This includes your name, address, phone numbers and email address. We may also require your administrator password to access your computer to complete our service.
We may record or keep a detailed note of your conversations with our engineers for records purposes.
</p>
<p class="font-weight-bold">Complaints</p>
<p>All complaints will be recorded digitally and kept for a minimum of 2 years.
Where we cannot resolve any complaints using our own complaints procedure. In the unlikely event of a complaint arising please contact us on the main email address or phone number.
</p>
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