+ Your privacy is important to us. It is Lumina's policy to respect your privacy regarding any information we may collect from you across our website and other sites we own and operate.
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1. Information We Collect
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Log Data
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+ When you visit our website, our servers may automatically log the standard data provided by your web browser. This may include your computer's Internet Protocol (IP) address, browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.
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Device Data
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+ We may also collect data about the device you're using to access our website. This may include the device type, operating system, unique device identifiers, device settings, and geo-location data. The information collected can depend on your device and software settings.
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Personal Information
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+ We may ask for personal information such as:
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Name
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Email
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Phone number
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2. Legal Bases for Processing
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+ We process your personal information lawfully, fairly, and transparently. We only collect and process your information where we have legal bases for doing so:
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Performance of a contract: For example, when providing a service you request.
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Legitimate interest: For research, marketing, and protecting our rights.
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Consent: If you consent to specific purposes like receiving newsletters.
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Legal obligation: When we need to comply with legal requirements.
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3. Collection and Use of Information
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+ We collect, hold, use, and disclose information for the following purposes:
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To provide you with our platform's core features and services.
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To enable access and use of our website, applications, and social media.
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To communicate with you.
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For internal record-keeping and administrative purposes.
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For analytics, market research, and business development.
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To run competitions and offer benefits.
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For advertising, marketing, and promotional communications.
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To comply with legal obligations and resolve disputes.
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4. Disclosure of Personal Information to Third Parties
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+ We may disclose personal information to:
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Third-party service providers, such as IT services, data storage, hosting, ad networks, analytics, and payment systems.
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Our employees, contractors, and related entities.
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Sponsors or promoters of competitions we run.
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Third parties for data collection and processing purposes.
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5. International Transfers of Personal Information
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+ Personal information is stored and processed in the United States or other regions where we or our third-party partners operate. By providing personal information, you consent to disclosure to these overseas third parties.
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+ EEA to Non-EEA Transfers:
+ When transferring data from the European Economic Area (EEA) to non-EEA countries, we use appropriate safeguards such as standard data protection clauses approved by the European Commission to protect your personal data.
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+ Risks of International Transfers:
+ Please note that personal data transferred to third parties outside of the EEA may not be subject to equivalent data protection laws, and there may be risks in case of any non-compliance with data privacy laws in the recipient jurisdiction.
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6. Data Retention & User Rights
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Data Retention
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+ We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
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7. Security Measures
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+ We take reasonable measures to protect your personal information from unauthorized access, use, alteration, and disclosure, including using encryption and secure storage practices.
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8. Cookies & Tracking Technologies
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+ We may use cookies or similar technologies to enhance your user experience. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. However, if you do so, note that some parts of the site may not function properly.
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+ Our policy lasts 30 days. If 30 days have passed since your purchase of educational content, unfortunately, we cannot offer you a refund or exchange.
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+ To be eligible for a return, you must have accessed less than 20% of the purchased course or educational material. If you have completed more than 20% of the course or accessed the content extensively, we cannot process a return.
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+ Several types of goods and services are exempt from being returned. These include:
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+ Non-returnable items:
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Downloaded or streamed courses
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Digital books, notes, or other downloadable content
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Certificates or other formal completions issued upon course completion
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+ To complete your return request, we require a receipt or proof of purchase.
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+ Please do not send your purchase back to the content creator or instructor.
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There are certain situations where only partial refunds are granted (if applicable):
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Course content accessed partially (up to 20%)
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Technical issues that cannot be resolved after troubleshooting
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Any content that is damaged or corrupted due to user error
At Lumina, we provide digital educational resources, online courses, and learning materials. Below is our policy regarding the delivery of digital content.
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Digital Products Delivery
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All digital products, including e-books, online courses, and downloadable study materials, are delivered instantly upon successful payment. Customers will receive an email with access credentials or download links.
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Order Processing
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Orders for digital products are processed immediately upon payment confirmation. Customers will receive a confirmation email with access details.
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Address Accuracy
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Please ensure that the email address provided during checkout is correct, as all digital deliveries are sent via email. We are not responsible for issues arising due to incorrect email information.
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Access Issues
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If you experience any issues accessing your purchased digital content, please contact our support team. We will assist you in resolving the issue promptly.
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Refunds & Replacements
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Due to the nature of digital products, we do not offer refunds once access has been granted. If you encounter technical difficulties that prevent access, please reach out to our support team for assistance.
These terms and conditions outline the rules and regulations for the use of Lumina's Website.
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By accessing this website we assume you accept these terms and conditions. Do not continue to use Lumina if you do not agree to take all of the terms and conditions stated on this page.
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The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
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Cookies
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We employ the use of cookies. By accessing Lumina, you agreed to use cookies in agreement with the Lumina's Privacy Policy.
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Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
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License
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Unless otherwise stated, Lumina and/or its licensors own the intellectual property rights for all material on Lumina. All intellectual property rights are reserved. You may access this from Lumina for your own personal use subject to restrictions set in these terms and conditions.
